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logoUrl property on account object
Forum topic
OneSpan Sign
I have been getting some requirements questions recently related to what our options are for customizing the look/feel of the signing ceremony.
Response /api/packages/{packageId}/documents not contain Approval element
Forum topic
OneSpan Sign
Hi, for business requerimient we are integrating Pega CRM application with OneSpan in order to achieve the Onboarding Digital project. We are consume multiple API services in order to create Transaction in OneSpan.
Upload Document with Text Anchors - 500 error
Forum topic
OneSpan Sign
I'm receiving a 500 error when I upload a document to /packages with the following roles and approvals. Any idea where the error could be coming from?
Java SDK giving a password Protected File
Forum topic
OneSpan Sign
Hi,   We are using JAVA SDK v11.47 , we are downloading the PDF using the below code that is there on your developer portal.  Observations: 1.  The files that we download using the below code gives us password prompt when we open it
Masking field input
Forum topic
OneSpan Sign
I have a form which I'm using document extraction to pull in fields from, and some of the pieces need to be entered at the signing ceremony.   Is it possible to mask some of those fields as they are considered PPI?  I'll read them on the backend securely, but don't want them showin
Need a prompt/reminder at the time of signing ceremony
Forum topic
OneSpan Sign
Hi, We are implementing eSignature application for our field agents who would solicit electronic signature from their client on their tablet. Business has provided us a requirement that at the time of signing document XYZ, there needs to be a prompt or a reminder for the agent in Section 3 & 4 o
Attaching a PDF to the Form via Sender to include in Package
Forum topic
OneSpan Sign
We have a use case for the sender to attach an additional PDF document to the form in the package.  For context, our implementation has a library of forms that our users can select from with pre-defined merge fields and signer blocks.  We do not use the designer tool.&n
Hand-drawn signature - Differences in the user experience
Forum topic
OneSpan Sign
Hello,
apply handwritten signature to the document
Forum topic
OneSpan Sign
Hi, I saved the handwritten signature in the account under "Identity" tab, and in the document, I put a signature with "capture signature' type, but when i signing and click the signature box, the saved signature not applied instead of asking me to provide the signature again. 
Query package fails only for 'Change Signer' usecase
Forum topic
OneSpan Sign
Hello, We have integrated our salesforce application with onespan using APEX SDK for our signature use cases. We have setup below usecase which is working fine. 1. Sent e-signature request to John smith (only one signer on the package). 2. John Smith signs the document. 3.