OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Signer Order - Auto notification
Forum topic
OneSpan Sign
Question on Remote Sign, where the signer receives an email. If the signing order is set, is OneSpan supposed to automatically email the next-in-order?
Signature Block appearing on top left of 1st page of doc for multipage doc
Forum topic
OneSpan Sign
Hi Team / Duo, Greetings for the day.
Handshake Failure
Forum topic
OneSpan Sign
Hello,   Since yesterday, when we try to create a new package in Sandbox US1 using Java, we get this errors:
custom thank you dialog
Forum topic
OneSpan Sign
Hi, Currently after signing the process we are receiving the Thank you window with Close and Exit buttons. Let me know whether we can restrict this window after signing process completed. Thanks,
Save Progress during signing
Forum topic
OneSpan Sign
Hi. Is there a configuration setting that we could enable where a signer could fill out a document, then save their progress, then subsequently come back to finish filling it out and complete signing?
Create a request with 2 signers with 2 different types of signature methods.
Forum topic
OneSpan Sign
I would like to know if it is possible to create a signature request with 2 signatories having two different types of signature methods (hand-scripted, click-to-sign, click-to-initial) for the same document ??
Alternate Signers
Forum topic
OneSpan Sign
A customer is asking us about a scenario that I would like to clarify.
Document already signed
Forum topic
OneSpan Sign
I have a document that is generated on the fly by our web system. It's a PDF created by the back-end and then goes out for signing. I have been able to upload the document just fine. Once it goes out for signing, there are two signatures it requires.
Field entering sequence
Forum topic
OneSpan Sign
Simple scenario: Document with two fields. First field is the Signature (capture) and second field is the Title that must be entered by the signatory.
state of transaction once retention period expires
Forum topic
OneSpan Sign
Hi -  Can someone confirm to me what the state a completed transaction inherits once its retention date expires? apparently they are deleted after retention period expires rather than archive?