OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Email Bounce 500 Error
Forum topic
OneSpan Sign
Receiving this error
Can't Deleted user Master in OneSpan
Forum topic
Intelligent Adaptive Authentication
Dear Supporter, We would like to delete user master from OneSpan but it's popup message error as below:  Status Code : -300 Return Code : -1
How do I tell if delete package failed?
Forum topic
OneSpan Sign
When I delete a package with: DELETE /packages/{packageId} It returns status code 200, with no response payload. I can call this repeatedly, and it always gives the same response, even when it is already deleted. If DELETE fails - what response is given?
Unable to retrieve evidence summary
Forum topic
OneSpan Sign
Hi, I am trying to get evidence summary for a package . But it is returning a response with "Not Acceptable" and code 406. Below is the api url and response.
Send Invitation Email To Package Owner
Forum topic
OneSpan Sign
Hello, We found that once a package was created, all signers will receive an invitation email including the link to Signing Ceremony, but not the package owner. Is there any way to send the same email to sender also? Thanks in advance!
Authentication
Forum topic
OneSpan Sign
Hi, please suggest what are suitable and best authentication tokens (user, sender, signer etc.,) that we should implement if we will have to get the unassigned docs signed through OSS   Thanks Naresh  
403 forbidden http status , while calling api access token
Forum topic
OneSpan Sign
Hi Team, While calling the prod url for getting access token through Postman https://apps.esignlive.com/apitoken/clientApp/accessToken   with client id, secret and type. I am getting 403 forbidden.  
In-person session in an iframe
Forum topic
OneSpan Sign
I have been trying to wait to ask more questions and consolidate them in one post for you. Your welcome. :) Regarding the iframe/inperson signing ceremony. In the package API that we send to eSignLive to create the signing ceremony iframe, is an email address for each signer required?
Expect Handwritten Signature without Default Fullname Signature
Forum topic
OneSpan Sign
We are using SignatureBuilder.captureFor() to ask for a handwritten signature, but after the expected user signs, not only the handwritten signature drawn shows up, but also the full name appears, it seems the full name signature comes upon anyway by default. Is it possible to show the h
Issue with second signature on form
Forum topic
OneSpan Sign
We noticed an issue with one of our forms where the signer has to sign on page 1 and page 2.  If the user signs page 1 first and page 2 second, they are able to complete the signing ceremony.