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1317 results matched your search criteria
Text Tag Extraction is not working without signature
Forum topic
OneSpan Sign
Hi, 
IDV Workflow configuration
Forum topic
OneSpan Sign
Hi, We have an account with IDV enabled. We just wanted to confirm whether it is necessary for us to use the Retrieve IDV workflow api call before setting the authentication for a signer as "DV" or "DVF" while creating a package using create package api.    
Possible bug in com.silanis.esl.sdk.SignatureStyle.java
Forum topic
OneSpan Sign
This is related to a post by CConverse_lm over a year ago Getting an exception using FULL_NAME + INITIALS signature styles in one document.
User getting error "No Role found for signer email [email address]"
Forum topic
OneSpan Sign
Our client is receiving the above error message when trying to send a package. We are not creating and sending a CustomID, so not sure what the problem is.
Applying layouts
Forum topic
OneSpan Sign
Hello, I am trying to apply a layout that is created with PlaceHolder for signers. In my package I add my real signers with email and would like to map each real signer to a placeholder in the layout. What is the best way to do this?
How to retrieve file name of a document?
Forum topic
OneSpan Sign
Hello! I need to be able to pull down the name of the file that was uploaded with a document in a given package. I see that there is a "FileName" property on the "Document" object, but when I pull a package down and loop through its documents, the FileName is always null. Any assistance would be g
Disable Click-to-sign option in designer
Forum topic
OneSpan Sign
Is it possible to disable the " Click-to-sign" feature in designer at package level(may be)?
How to pass values when cloning template
Forum topic
OneSpan Sign
I'm using the POST /packages/{packageId}/clone API call to create package from template. The template has some fields added and I want to fill one of them so the signer will not be able to change it. Is it possible? And if yes, what parameters I need to pass in JSON payload to do so?
DocumentConversionCommand failed and failed retrieving fallback
Forum topic
OneSpan Sign
Hello, This was working yesterday, and now I'm getting the following error. There haven't been any code changes on our end. Using .NET SDK version 11.0.0. Could not upload document to package. Exception: The remote server returned an error: (500) Internal Server Error.
Templates and replacing documents
Forum topic
OneSpan Sign
We have a web UI with the iframe approach for the e-signature ceremony but we appear to lose the signature field when cloning the template. Our steps are as follows:
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