OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Error code - The Supplied input cannot be parsed
Forum topic
OneSpan Sign
Users just started reporting an error code when trying to send a signature to a customer.  "The supplied input cannot be parsed"  Any clues as to what the issue could be? Is this a salesforce error or OneSpan?
No RoleId returned
Forum topic
OneSpan Sign
Hey team, We have a client reporting that they have an issue can't get role id returned. Here's the workflow: I have created a transaction with your java sdk.
Object error calling EslClient.ReportService.CompletionReport for date
Forum topic
OneSpan Sign
eSginLive, I'm getting an object reference error when executing EslClient.ReportService.DownloadCompletionReport() for certain dates. The last couple of days I’ve received the following exception using the eSignLive api: Silanis.ESL.SDK.EslException: Could not download the completion report.
Odd Behaviour in Layout Designer
Forum topic
OneSpan Sign
Hi, We’ve been noticing some odd behaviour in the layout designer recently. We’ve seen the signatures displayed below where they should be when first opening the designer and also seen the signatures jump down after releasing the mouse after dragging them around.
Fields - misplaced after PDF sent to customer
Forum topic
OneSpan Sign
Few Senders reported that when they set up the Fields such as Signature / Signer Initials they got misplaced from their side however from signer side - the document was fine and can be completed the signing without any issue. Please kindly advise on this issue.  
Get all Trashed packages
Forum topic
OneSpan Sign
Is there a way to retrieve a list of packages in the Trash folder using Java SDK? I understand Trashed is a property not a package status. But I need to purge all packages that are trashed.
Report which provides status of required signatures per package
Forum topic
OneSpan Sign
Hi there, In order for a sender to get a very quick view of who has signed and who still has to sign is now only available through the evidence summary.
Problem iterating results from GetUpdatedPackagesWithinDateRange report method
Forum topic
OneSpan Sign
I’m a little confused over how to correctly and completely iterate over the results returned from the esl.PackageService.GetUpdatedPackagesWithinDateRange, as it appears I’m only iterating over the first 10 items. I have the following code: Page packages = esl.PackageSer
get Sub-accounts parent child grandchild relationship using apis
Forum topic
OneSpan Sign
How to get the relation ship between sub accounts through get api so that i can programatically create relation ships while creating a sub account (parent > child > grandchild)
Replicate senders
Forum topic
OneSpan Sign
Hi, I'm working to retrieve all sender from the accounts that I manage in order to generate some reports. I'm trying to figure out what is the best approach to incrementally grab new senders without retrieving the full list again. Do you have any suggestion using REST API's calls?