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Event Notification for email blocked
Forum topic
OneSpan Sign
It seems that there is no event notification for when an email is blocked. Say an email is used multiple times for a signer and that email bounces. Eventually it gets caught by OneSpan and is now "blocked" if that email is again used for a signer.
Skip sending email to signer those not added in document.
Forum topic
OneSpan Sign
Hello Support Team, We are using designer view for e-signing the documents.  here, we passing multiple signers for document(s).
Why the owner of the account becomes a signer in a package using API ?
Forum topic
OneSpan Sign
Hi, We are noticing a surprising behavior when using the REST API to create a package, compared to a package created using the UI. When we use your quick start "Create and send a package" (https://developer.esignlive.com/guides/quick-start/creating-and-sending-a-package-java/), we should have only
package attributes in email
Forum topic
OneSpan Sign
Hi Is there a way that custom package attributes can be shown in the email sent to the signers. https://developer.esignlive.com/guides/feature-guides/package-attributes/ For example I might need some additional text in the email for only some of the signers.
Stop the file upload notification emails.
Forum topic
OneSpan Sign
Hello, We have integrated our salesforce application with onespan using APEX SDK.
Authentication of Signer using APEX SDK
Forum topic
OneSpan Sign
Hi Team,   Is there any way to authenticate signer while signing the document from Email.  Scenario: We just want to block the un-authorized user from signing if that user get access to the signing link from forwarded email.   Regards,
how to get email in french locale
Forum topic
OneSpan Sign
Hi, I tried to get email in French locale, but it seems not successful for me. I create package via API, in the package level, locale=fr, in the signer levle, locale =fr as well, but I still don't get email in French.
Can there be two Signers having same Email ID in a package for Inperson case
Forum topic
OneSpan Sign
Hello, If for a single package there are three signers in which two have same email Id, and its a case of In-person, is there any way to allow same email address for two different signers. Thanks, Aniket
Customizing the "someone has added you as a Signer" Email
Forum topic
OneSpan Sign
Hello, Is there a way to add some customization to the email that comes from eSign live to notify people that they need to sign a package?
Exclude Package owner in the Signing completed/download email notification??
Forum topic
OneSpan Sign
Hello, Once all the signing ceremony is completed, there is one email notification getting triggered from "e-SignLive " to all the signers by including package owner in "CC" of that email. Email notification reference is here: Signing is completed for e-SignPackage