104 results matched your search criteria
No RoleId returned
Forum topic
OneSpan Sign
Hey team, We have a client reporting that they have an issue can't get role id returned. Here's the workflow: I have created a transaction with your java sdk.
Disabled User Clear Saved Signatures
Forum topic
OneSpan Sign
Since OneSpan applies saved signatures (from File and Drawn) for someone who is disabled as a sender but still signs documents we want to be able to clear those values so they aren't appied when someone is disabled.Can I
Unhandled Server Error
Forum topic
OneSpan Sign
We’ve seen an error a few times in the past week or so (screenshot attached.)  During signing, after clicking Confirm on one doc we get a server error as below.  We have to close the modal and restart signing, which picks us up at the document we were meant to go to next but I’m u
PDF Format In Chrome
Forum topic
OneSpan Sign
Hello, We are running into an issue where our signed PDF files are not being displayed correctly in Chrome and sometimes Firefox as well. Everything is normal with the PDF documents until we sign and download them through eSignLive.
Digital Signature capturing text box not displaying for eSignature
Forum topic
OneSpan Sign
Hi, 1. Digital signature capturing block not showing for esignature in document. 2.
Bad Request 400 eslClient.CreatePackage() after upgrade from 10.3 to 10.13
Forum topic
OneSpan Sign
Hello, I recently updated the api version for Silanis.ESL.dll from 10.3 to 10.13, after doing so the code that I'm using to dynamically build the packages for getting signed no longer works.
eOriginal Coding Questions
Forum topic
OneSpan Sign
We need to push our signed documents into an eOriginal vault. The instructions say to push it through a "data" field in the API. Question #1: Location and Procedure
Remove approval from Default Consent
Forum topic
OneSpan Sign
Guys, I am trying to remove an approval from the default-consent document as we do not want a signer to see it.
Adding a reviewer through the REST API
Forum topic
OneSpan Sign
Hello, I have searched to find answers to this but can't seem to find them.
Validation Error when using a dynamically generated PDF
Forum topic
OneSpan Sign
Hello, we have a scenario where we use ABCpdf to load a PDF document, populate form field values in the document and then use the document in an eSign package. When we try to send the package we receive a "Bad Request" response back: Could not upload document to package.