84 results matched your search criteria
Active versus flattened documents with eSignLive process
Forum topic
OneSpan Sign
I've not been able to find documentation which explains the differences between flattened and active documents.
Digital Signature capturing text box not displaying for eSignature
Forum topic
OneSpan Sign
Hi, 1. Digital signature capturing block not showing for esignature in document. 2.
Is There a Way to Unlock Secured PDFs Without Using Adobe Acrobat?
Forum topic
OneSpan Sign
 I’ve actually faced this problem, and I had a PDF that I could open but couldn’t print or copy anything from—it was really frustrating.
IAS 3.21 on Centos 7 REPLICATION
Forum topic
Intelligent Adaptive Authentication
Hello, I have fully working instance of 3.21 IAS on Centos 7 (SRV-A) with some users and DigiPass in local (embedded) db. Now I want to install additional server (Centos 7- SRV-B) with sam version of IAS and I want to initiate replication from SVR-A to SRV-B. 
How can I unlock a signer - after too many tries to answer security question
Forum topic
OneSpan Sign
Hi https://developer.esignlive.com/forums/topic/kba-failure-max-tries-not-being-enforced-signers-never-get-locked/ Is the signer locked out for all packages or only one package he failed to answer the questions for?
Error during downloading the attachment
Forum topic
OneSpan Sign
Hello Team, I face an issue, when in my application, I try to download the attached documents, which the customers have uploaded in One Span. Actually it is not happening always, but it is quite often. When the customer is uploading an attachment, after the signing of the contract, this attachment i
Issue with PUT call only on Sandbox
Forum topic
OneSpan Sign
Guys,I am getting this error when trying to update the package status of a package. Is there something going on with the PUT call? I am able to do the other POST calls.url - https://sandbox.esignlive.com/api/packages/{transactionID} 
Validation Error when using a dynamically generated PDF
Forum topic
OneSpan Sign
Hello, we have a scenario where we use ABCpdf to load a PDF document, populate form field values in the document and then use the document in an eSign package. When we try to send the package we receive a "Bad Request" response back: Could not upload document to package.
Getting "Unexpected character encountered...." upon DownloadZippedDocuments
Forum topic
OneSpan Sign
Hi , Please assist with "Could not download the documents to a zip file. Exception: Unexpected character encountered while parsing value: .
Laserfiche Workflow to Request Signature Failing
Forum topic
OneSpan Cloud Authentication
I have a workflow that was previously working but is now terminating the workflow with messages "Failed to send documents for signing.  For more details see the logs in the windows event viewer"