OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Questions about the Evidence Summary
Forum topic
OneSpan Sign
These questions are regarding the Evidence Summaries we have available for each package: – Does the signer role listed have to be unique regardless of a unique package? Example: Package1 – signer1, signer2; Package2 – signer3, signer4; etc and so on.
How to navigate to next second document with in same package
Forum topic
OneSpan Sign
Hi eSignLive, Currently the documents are auto navigating to next document with in the same package once the signing completed on document.
What is the Passoword of the document signed by one span
Forum topic
OneSpan Sign
We have a requirement to merge the singed document to create a report. for that we need to extract few pages of the Signed doucment. But we could see that the signed document is password protected for extraction.
Error When Uploading PDF to Esign Live
Forum topic
OneSpan Sign
I am working on a project where we will submit documents to ESign Live from our electronic document storage system. Whenever the primary application stores the documents electronically, it automatically protects the PDF document from modification with a password.
Error message as "Another Signer must accept or sign before you."
Forum topic
OneSpan Sign
Hi eSignLive, I have one package with in that had only one document. Package contains two signers(lets say A,B ) and the document has one signature block of B. Here is the flow 1.
General question on authentication - Basic vs bearer token
Forum topic
OneSpan Sign
In looking at the API reference as well as playing around with the calls in Postman, while Onespan guides users to create a bearer token, often they're not using it, instead passing the API Key in basic authentication. Why is this?
Creating reminders through Apex SDK
Forum topic
OneSpan Sign
Hello, I have been searching in the SDK code for a while and I am unable to find how reminders are created for a package. There are ways through other SDKs as well as the REST API and the Salesforce connector. Am I missing something ? Thanks
How to disable email (Go to Document) from java sdk?
Forum topic
OneSpan Sign
  I need to disable the option to not send the mail to sign when I create the package from the java sdk, help please. My version of sdk is 11.33
"messageKey":error.notFound.signerNotFound"
Forum topic
OneSpan Sign
Hi I got the following error when creating a package. Can you please give me a detailed explanation of this error. {"messageKey":"error.notFound.signerNotFound","message":"The specified signer cannot be found.","code":404} Regards Mario
Failed to communicate with the callback server.
Forum topic
OneSpan Sign
Running some test on QA now we are running on this issue. Can you share a light of what this could be?