OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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logoUrl property on account object
Forum topic
OneSpan Sign
I have been getting some requirements questions recently related to what our options are for customizing the look/feel of the signing ceremony.
Wrong Order of Consent Document and Contract
Forum topic
OneSpan Sign
Hello Team, I have a problem with the order of the Consent Document and the Contract. I am using API to created the package and send the documents. In the beginning I was sending only a Contract. Last days I did some code changes to add the Consent Document.
Laserfiche Connector with Workflow on PDF
Forum topic
OneSpan Sign
We have everything working great with Laserfiche Forms, where after the signatures are completed, OneSpan knows to assign a certain metadata field to the specified document to indicate to the corresponding workflow that processing can continue. We have no issues on that end.
Unhandled Server Error
Forum topic
OneSpan Sign
We’ve seen an error a few times in the past week or so (screenshot attached.)  During signing, after clicking Confirm on one doc we get a server error as below.  We have to close the modal and restart signing, which picks us up at the document we were meant to go to next but I’m u
How can I put signer names into the "Other" column of the audit trail after each signing action?
Forum topic
OneSpan Sign
I would like to know how to record or archive the signer’s name into the "Other" column of the audit trail for each signing action completed.
TimeZone Settings
Forum topic
OneSpan Sign
Guys, I am using this as a reference for timezones. https://www.onespan.com/blog/onespan-sign-release-1121-time-zone-support
Salesforce integration
Forum topic
OneSpan Sign
Hi, I have client who is asking the following question: We generate quotes in Salesforce and would like the generated quote to be used as the document that must be signed by the customer.
Update a document in a package
Forum topic
OneSpan Sign
I see there is a RESTful API to update an existing document in a package. Is there a function call in .Net SDK to achieve the same thing?
Detail about "Advanced" -- "Personal Message" field
Forum topic
OneSpan Sign
As described in this post https://community.onespan.com/documentation/onespan-sign/guides/sender-guides/user/configuring-recipients  we can configure some "personal message" for the Recipient. Just want to know where this "personal message" gets used.
Color of the captured hand-drawn signature
Forum topic
OneSpan Sign
Hi OneSpan team. I'm capturing the sender's signature in my custom UI. And save it via POST call to "user.signature.handdrawn".