OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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404 Could not find user with uid ...
Forum topic
OneSpan Sign
I'm working off the postman api integration tutorial. I'm running into the following error with not finding my user. I've set up a new account and tried that api key as well from the admin.
Unnecessary page opened after Opt-out.
Forum topic
OneSpan Sign
I checked that the Opt-out function is good. I also checked that the Notification email went well. But after the INK-it opt-out is completed, the screen like the attached image is exposed. How do I handle this screen if I don't want it to appear?
fill-in pdf
Forum topic
OneSpan Sign
Does esignlive support fill-in pdf files? our scenario is that the first signer enters the data in the fill-in pdf & signs it. The document then is routed to the second signer who signs the document to complete the workflow. please let me know
front-end event notification
Forum topic
OneSpan Sign
Hi Support team,   our client is expecting front-end event notification when signing is completed, does OneSpan provide it? not the one registered in the portal.  by the way, client using iFrame to launch OSS. thanks, Cindy
KBA failure max tries not being enforced. Signers never get locked
Forum topic
OneSpan Sign
We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.
Position Extraction with 3rd party PDF not detecting signature field
Forum topic
OneSpan Sign
Hi, Is there any requirement on the PDF so that Position Extraction is captured by the REST API? The problem I'm having is that Im working with a 3rd party which delivers a PDF with Signature Fields in the PDF.
Sandbox Issues
Forum topic
OneSpan Sign
Guys, I sent this to support yesterday but have not heard back from them as of yet. Case Number: CS0005490 I am having the same issue with two packages that are up in the sandbox right now. I am not able to accept the Default Consent document on any signer.
Locked User Notification
Forum topic
OneSpan Sign
Guys - I know that when a document is completely signed, your system will send out a notification that we can capture to do whatever it is we need to do with that information. Is there something similar for when a user locks their account due to too many invalid attempts?
How to defing signingorder using rest api
Forum topic
OneSpan Sign
Hi Team, Can you please share the JSON payload for defining Signing Order for signature blocks. Also if have multiple signers , for example I have 5 signature blocks and two signers( SIGNER1, SIGER2) "sign1," "sign3" supposed to be signed by SIGNER1 and "sign4,sign2,sign5" by "SIGNER 2". How to
Download 'Electronic disclosure and Signature consent' document
Forum topic
OneSpan Sign
Currently, we offer our customers a separate download service for signed-documents and evidence summary. Customers, however, want to receive a download to the Electronic Disclosure and Signature Consent.