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Declining a document does not update signing status
Forum topic
OneSpan Sign
Hi, I've come across a situation where a signers signing status for a particular document does not get updated when the document is declined. It can be reproduced as follows: 1. Create a package with 1 document and 1 signer. 2. Enter the signing ceremony and decline the document. 3.
Different message for signed form in Adobe
Forum topic
OneSpan Sign
Hi , one of the client saw the message "Signed and all signatures are valid, but with unsigned changes after the last signature" in the Adobe, any idea what it means? I attached the form for your investigation. thanks, Cindy
How do I enable Parallel Signing in my rest api
Forum topic
OneSpan Sign
Hi, 
Upload multiple documents to a package
Forum topic
OneSpan Sign
Hi , I am able to successfully upload a single document while creating a package .
REST API to retrieve a package
Forum topic
OneSpan Sign
Hi, I have looked at the REST API documentation (http://docs.e-signlive.com/mc/content/c_esignlive_integrator_s_guide/rest_api/packages.htm#) but it doesn't seem to have a REST API to retrieve a package from eSignLive say based on the package id Can you please confirm on this and suggest alternate
Attach Image to Label Field
Forum topic
OneSpan Sign
Guys, Is it possible to attach an image, via base64 encoding, to a label field? Something similar to how we are able to attach an image to a capture signature by using the handdrawn value?
Add Sender to the package
Forum topic
OneSpan Sign
Hi, We are integrating esign with Salesforce. When we create a package, the owner of the eSign Live becomes the sender of the package. Is there a way to send the package as another user in esign account? Regards Ranjan
Rest API to draw signature
Forum topic
OneSpan Sign
Hi Team, Could you help me with API/JSON format to draw on a signature field . Appreciate your help. Thanks, Ramki
how to delete the package
Forum topic
OneSpan Sign
Hi, I logged in my account and tried to delete some packages, but some of them seems can't be deleted (no trash bin icon). what's the cause for that? and how to delete it? please see my attached screenshot. thanks, Cindy
to customize Japanese in email
Forum topic
OneSpan Sign
When the sandbox send the email in English to a signer, how can I customize the contents in Japanese ?