2249 results matched your search criteria
When customer charged for this service
Forum topic
OneSpan Sign
I am currently creating a report about how many customer are signing the documents in one particular months. I was wondering when is customer charged during this process of signing the document, is it when customer actually signed the doc or is it when sSign have send the document to user.
Source Page - Keep Alive
Forum topic
OneSpan Sign
We allow users to click a sign button on a page that expires rather quickly (2 minutes) and it opens OneSpan in an external browser tab. Does OneSpan have a feature to ping an endpoint during the signing ceremony to keep the session alive on the source page? 
Validation Error: "This document has the "NeedAppearances" flag set"
Forum topic
OneSpan Sign
Hi, I'm trying to implement Field Injection, but when I post to the payload to /api/packages, I get the following error. "messageKey" => "error.validation.verifyDocument.hasNeedAppearancesFlag"
Hide - Exit Document button
Forum topic
OneSpan Sign
Hi Is there a way to hide the Exit Document button? Can it be done at the account level? When I am creating a package, I am setting the HandOver (href, title, text ) object . Will the hiding it at the account level , override this package level setting. Regards Mario
Unable to remove all the documents from the package.
Forum topic
OneSpan Sign
Hi, We are unable to remove all the documents from the package when document visibility settings are enabled.
Creating a Package without being signer
Forum topic
OneSpan Sign
Hello, I want to create a Draft package (no signers, no documents) with the REST API. I'm sending this JSON string : { "name":"test", "type":"PACKAGE", "language":"fr", "emailMessage":"", "description":"", "autocomplete":true, "notarized":false, "settings":{
Text tag name
Forum topic
OneSpan Sign
I have one question regarding Text tag, can we define a name for a text tag? For e.g, in the below text tag, can we set a name as well? So that when we retrieve the value we know that the value corresponds to that particular field.
Failed to Delete Document
Forum topic
OneSpan Sign
Hello, I hit the REST API to try and delete a document from our package, and this is the response we got. { "messageKey": "error.validation.cannotDeleteDocumentInActivePackage", "message": "Document is in a active package and cannot be deleted.", "code": 400, "name": "Validation Error" }
Onespan Email validation
Forum topic
OneSpan Sign
Our api encounter multiple issues when update role emaile.g: [email protected] is considered invalid for onespan apiCould you clarify which type of email validation onespan api does? Beaucase it seems this is a false positive validation
General question on authentication - Basic vs bearer token
Forum topic
OneSpan Sign
In looking at the API reference as well as playing around with the calls in Postman, while Onespan guides users to create a bearer token, often they're not using it, instead passing the API Key in basic authentication. Why is this?