OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Retrieve PDF Document
Forum topic
OneSpan Sign
Hi, We are calling the OneSpan API to retrieve a single PDF document. In the response we are getting a byte stream for the pdf document. Our requirement is to download PDF from onespan and upload it to our backend repository.
Final Document URL
Forum topic
OneSpan Sign
Does the SDK provide a method to get a link to download the final document from OneSpan's servers? I cannot find it. Thanks!
Masking field input
Forum topic
OneSpan Sign
I have a form which I'm using document extraction to pull in fields from, and some of the pieces need to be entered at the signing ceremony.   Is it possible to mask some of those fields as they are considered PPI?  I'll read them on the backend securely, but don't want them showin
Attaching a PDF to the Form via Sender to include in Package
Forum topic
OneSpan Sign
We have a use case for the sender to attach an additional PDF document to the form in the package.  For context, our implementation has a library of forms that our users can select from with pre-defined merge fields and signer blocks.  We do not use the designer tool.&n
Query package fails only for 'Change Signer' usecase
Forum topic
OneSpan Sign
Hello, We have integrated our salesforce application with onespan using APEX SDK for our signature use cases. We have setup below usecase which is working fine. 1. Sent e-signature request to John smith (only one signer on the package). 2. John Smith signs the document. 3.
Signing ceremony without iFrame!
Forum topic
OneSpan Sign
Hi, Is it necessary to start signing ceremony with Iframe only? Can we use any other way to start signing ceremony in webpage? Thank you.
Automatic French Sign Process
Forum topic
OneSpan Sign
We would like to know the following  
Esign Signing Date Label
Forum topic
OneSpan Sign
eSign will be auto populating our signature date line. During the signing ceremony, a label is rendered with a rectangle gray box containing "Signing Date" Is there a way to hide this or customize the look? See attached screenshot. Thanks, David
OneSpan Dialog after signing
Forum topic
OneSpan Sign
Hi there, During the test, pop-up that I haven't seen before appeared since eSign. Is there a way to get rid of this?  
OneSpan Sign Callback failed
Forum topic
OneSpan Sign
Hello, We have an azure function setup to listen to onespan callbacks which works great nearly all the time, but on the rare occasion we get a failed callback. I supposed there is a number of reasons that could happen. In this specific case the error indicates a timeout exception.