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993 results matched your search criteria
Event Notifications not being created for Transactions from APEX SDK
Forum topic
OneSpan Sign
We're trying to implement OneSpan Sign, but in the process of using Apex SDK, we noticed that Callback Event Notifications are not getting created for the transaction. If we create the transaction manually in Salesforce, event notifications are created for the transaction.
Document edit and send back
Forum topic
OneSpan Sign
Hello, I have scenario in which I am sending packages to two users in order through signing URL.
Track complete transactions
Forum topic
OneSpan Sign
Hi, we want to keep track of the transactions that has been completed. We want to mark them as completed in our database.
Activation Error
Forum topic
OneSpan Cloud Authentication
Hi, When activating the authenticator using the Orchestrator SDK, we keep getting the error -8002. This happens to some users, and when they try to retry the activation, the problem persists. In order to minimize the occurrence of this issue, we have some questions:
Users update phone number and system must send SMS notification to this new one.
Forum topic
OneSpan Sign
Hi. I have a requirement that after the package has been created, the user has changed its mobile number and the system has to send the SMS to this new mobile number.
On Premise Evidence Document
Forum topic
OneSpan Sign
Good Afternoon, I am using the On Premise verson 6.5 and recently tried to download the evidence document from a finished package. However that document was blank.
Setting ExpiryDate to null
Forum topic
OneSpan Sign
Hi, I'm having issues setting the expiration date to null. These are the functions I'm calling: EslClient eslClient = getEslClient(companyId); PackageId pkgId = new PackageId(packageId); DocumentPackage dp = eslClient.GetPackage(pkgId); dp.ExpiryDate = null; eslClient.UpdatePackage(pkgId, dp); Af
User language support and "consent" document
Forum topic
OneSpan Sign
Hi, Does the default "Electronic Disclosures and Signatures Consent" is available in other languages? For instance I'm located in Montreal and we have to support both English and Frech languages and we have also a lot of Chineese clients.
Position extraction not working on 3rd party PDF
Forum topic
OneSpan Sign
Note: I saw this forum post but it wasn't really giving an answer so I am starting a new one to see if we can figure this out.
SDK version required for User-Agent changes in 11.36
Forum topic
OneSpan Sign
Hello, we were informed that a change will be coming to the API interactions in the 11.36 version.  If we integrate using the Java SDK, is it necessary to upgrade to the latest version of the SDK in order to correctly handle the removed user-agent header?  
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