320 results matched your search criteria
E-sign Portal Display Issue
Forum topic
OneSpan Sign
We had over 20 packages in our e-sign portal that display as expired even though the package was already completed. Does anyone know why that is? The technician indicated that the packages were completed and that signers were not receiving expiring e-mails.
"Could not retrieve the transaction summary" Error When Setting Up Reminders
Forum topic
OneSpan Sign
We are having an intermittent issue with our REST API client. Normally, it posts the signing package create request in DRAFT status, posts the request to add reminders then posts a request to put the request into SENT status.
Complex REST Query
Forum topic
OneSpan Sign
I can successfully pull Packages in DRAFT, TRASH, and SENT status, but the Sent Status returns Packages that have been Archived.
OneSpan SDK to OneSpan REST -- Getting Signer Details
Forum topic
OneSpan Sign
We are in process of replacing SDK with REST
Attachment requirements
Forum topic
OneSpan Sign
Hi Is it possible to declare during the package creation instance that an extra file should be attached after signing the package documents? The package status automatically changes to COMPLETED after uploading the extra file or should I force the status to COMPLETED by API?
Get all Trashed packages
Forum topic
OneSpan Sign
Is there a way to retrieve a list of packages in the Trash folder using Java SDK? I understand Trashed is a property not a package status. But I need to purge all packages that are trashed.
Questions: Adding KBA to our Integration
Forum topic
OneSpan Sign
We are an on prem installation running version 7.2.  We have integrated with OneSpan using the .Net SDK and we are looking to add KBA functionality to our integration.  We have some questions that we were hoping you could help answer:
Adding Columns to the Transactions List
Forum topic
OneSpan Sign
In the Transactions List on the Live Site I only see 5 Columns listed Transaction name, Recipients, Last Updated, Status and Expiry Date Is it possible to add other Columns and make the sortable?
meaning of ese_document_texttag_extract_needed attribute
Forum topic
OneSpan Sign
Hi, We're investigating a production issue where some packages are not completing, even though they appear to be complete. They return a status of "SIGNING_COMPLETED" when queried via the REST API.
Get a signing URL without sending the email
Forum topic
OneSpan Sign
We are trying to get the signing URL for the signer to display in an IFrame without having to send the package. Currently I keep getting the error of "cannot get signing url because package is editable", I can only assume that means I can't get the signing URL with the package in draft status.