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"_x" is being stripped out of emails
Forum topic
OneSpan Sign
We have encountered an issue where customers who have an "_x" in their Email address are not receiving their esignlive Emails. Upon investigating the code it seems the EsignLiveJSONHelper.remove_x(String jsonString) method removes all instances of "_x" due to the naming convention of some objects d
Thank You Page (desktop vs mobile experience)
Forum topic
OneSpan Sign
Hi, Our application is not seeing the thank you page in the desktop (iframe) ux.
Troubleshooting Callback
Forum topic
OneSpan Sign
Is there a way to troubleshoot why my callback is not working?
Error While Retrieving Pending Signatory information
Forum topic
OneSpan Sign
Hello, As part of retrieving the signatory information for a DocumentPackage we are getting Errors if a particular Signatory(part of various signatories) has not completed the signing.
Is there any way to skip Approval request when we request attachments ?
Forum topic
OneSpan Sign
we have created package with mandatory attachment from Signer?  is there any way to avoid approval request for openspan owner ?   
Add new signer to already signed document
Forum topic
OneSpan Sign
Is is possible to add a new signer to a document which is already signed? I tried with below code PackageId packageId = new PackageId("orB4GBrQKn33YIF6XJFgDMGdkb4=");     ossClient.ChangePackageStatusToDraft(packageId);
Troubleshooting documentExtractError
Forum topic
OneSpan Sign
Hi all, I'm trying to get to the bottom of an issue that is occurring with some of our PDF uploads (using multipart/form-data).
IAS integration with CyberArk with AD backend authentication
Forum topic
Intelligent Adaptive Authentication
Hello Good People, Currently we have an IAS server for our one inhouse application, I would like to integrate with CyberArk PAM with backend authentication using active directory. Kindly can anyone advise over the possibilities.
Track complete transactions
Forum topic
OneSpan Sign
Hi, we want to keep track of the transactions that has been completed. We want to mark them as completed in our database.
Force New Signature for each Document
Forum topic
OneSpan Sign
The default behavior is to use the same signature across the entire signing session. One of our clients demands the user provide a signature for each document. We plan to use mouse-signing. Is it possible to force this behavior thru the API?
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