OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Package status is 'InProgress' after signing all documents
Forum topic
OneSpan Sign
Hello, I could see the package is still in progress even though all the signers have completed signing all the documents. We couldn't understand why it happened. Could you please help me out with this. packageid: "RhfCTrfhhO1UKS2A1rQU6FFto_8=" Thanks, Sushma
Auto focus on next signature
Forum topic
OneSpan Sign
Hi, Is there a way during the signing ceremony to automatically scroll to the next signature once one has been signed? Docusign has this feature so I thought esign might as well.
OneSpan Sign Developer: Transaction Export & Download Tool (CONNECTION ISSUE)
Forum topic
OneSpan Sign
We are trying to use this tool to download all the documents and test summaries of the application. However, when trying to connect through the channels offered by the system, it throws us the following error.
Is there way to update the signer information without modified package status to DRAFT
Forum topic
OneSpan Sign
Hi Team,  I wanted to modify the signer details for a package using following URL     https://sandbox.e-signlive.ca/api/packages/{packageId}=/roles/Signer3
Is it possible to add a tooltip help text to a Radio button using the API?
Forum topic
OneSpan Sign
I've noticed in the UI I am able to add tooltips to my radio buttons. I am wondering if this is a possible in the api as well ie
Delete a Package
Forum topic
OneSpan Sign
Hi There, According to the requirements we have, if a person doesn't completes the purchase by paying but has signed the documents, if that person comes back again after certain number of days, he needs to do the whole transaction again.
Multiple Signers for the same Signature
Forum topic
OneSpan Sign
Hi, I'm trying to set up a package where two signers are eligible to sign the same field, and one of them signing would be enough to complete it. Is there a way to accomplish this? Thanks in advance!
Problems with Hybrid Cloud Storage Solutions and OneSpan Sign - Any Advice?
Forum topic
OneSpan Cloud Authentication
Hello everyone,
Removing a Signer after they Decline/Opt-Out
Forum topic
OneSpan Sign
Hello, We're looking for a way for a signer to be able to Decline or Opt-Out from signing, but will still let us complete the package and persist the evidence summary.
Extraction and the populated field names in the signed PDF
Forum topic
OneSpan Sign
Hi, Is there a way to use the field extraction feature and also set the name of the (form) fields in the pdf to store the data.