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353 results matched your search criteria
noRolesOnApproval error
Forum topic
OneSpan Sign
Hi, I'm getting a noRolesOnApproval error when trying to create a template that uses the document visibility feature. My code is attached. Any idea how I can fix this? Thanks.
URGENT: Get Completed Document Inside Case of Salesforce
Forum topic
OneSpan Sign
How to place a completed OneSpan Doc as an attachment of a case inside Salesforce. They are doing a one time process outside of the Salesforce Connector to meet a compliance requirement.
Blue circle/swirl signature watermark
Forum topic
OneSpan Sign
What is the blue swirl watermark (image attached), next to the signature, on a signed document? Is there a way I can remove this or replace it with my own image? Thanks, -K
hide - Confirm button
Forum topic
OneSpan Sign
Hi I am unable to hide the confirm button. The button is disabled, but I cannot hide it. package id on sandbox is VAV3tvWNJYyaz3FNxTta4q3IuXI= See the attached screenshot Regards Mario
disableDownloadForUncompletedPackage
Forum topic
OneSpan Sign
Hi For the package id 3W4u7y3fgdBUMmSE0ZciFWdUzNo= , the disableDownloadForUncompletedPackage was set to false however I cannot see the download button during the signing ceremony Please see the attached screenshot. Thanks mario
Uploading documents
Forum topic
OneSpan Sign
Hi, Is it possible to upload additional attachments when completing/signing a package? For instance if a signer had to upload a scan of their drivers licence and then sign. Would that be possible? Thanks,
IDV Audit Trail Structure
Forum topic
OneSpan Identity Verification
Hi All,
Cancellation with SmartNote
Forum topic
OneSpan Sign
Guys, If we cancel a transaction that has a SMART Note attached to it, does the note get cancelled out of our vault as well or do we need to take steps and manually remove it?
Support for non-latin characters
Forum topic
OneSpan Sign
Hi, I've tried to fill fields with non-latin characters like łóźćżę, but the result in signed PDF is wrong (see attachment). Is there any way to enable UTF-8 for it?
number of packages in the Inbox
Forum topic
OneSpan Sign
Hi, from the screenshot I attached, there are total 14 packages in the inbox, but I only see 1 package in the inbox could you explain where are other 13 packages ? thanks, Cindy
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