OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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PackageService getJournalEntries
Forum topic
OneSpan Sign
Have tried every possible parameter to PackageService getJournalEntries that I can imagine and every value returns a 404. I added several notary journal entries to package ArdXvFMXC6rdEW6lpzHYhb4T1Pk= can you tell me the magic value that will return journal entries?
One Signer 2 documents
Forum topic
OneSpan Sign
Hi, Is there a way to build a package such that one signer would sign 2 documents. Here is an algorithm that I am looking at: 1. Use PAckageBuilder to build a package named 'OriginalPackage' 2. Add 'signer1' and 'signer2' to OriginalPackage 3. Add 'document1' and 'document2' to OriginalPackage 4.
Error during create package one step
Forum topic
OneSpan Sign
Hello team I am getting following error while trying to utilize create package one step functionality exposed. "Could not create a new package one step. Exception: The remote server returned an error: (500) Internal Server Error. HTTP POST on URI https://sandbox.esignlive.com/api/packages.
404 Not Found Error with Two Signers
Forum topic
OneSpan Sign
When we have a package that has two signers and one signer has completed signing and the other is still pending, when we perform a check status, we are getting the following error. Could not get signing status. Exception: The remote server returned an error: (404) Not Found.
WithoutGlobalConfirmButton ceremony setting not observed.
Forum topic
OneSpan Sign
Hi, We're on onsite customer running ESL 6.2. We recently decided to remove the "Confirm" button at the top of the screen during the singing ceremony. We added code to include .WithoutGlobalConfirmButton() per below but we still see the "Confirm" button during signing.
Package Level Signer Experience Customization
Forum topic
OneSpan Sign
Hello! For my project, I'm creating signing packages using the API. I believe I was customizing the signer experience at one point from the package payload using the settings property. Specifically the layout.brandingBar.logo.src, and the colours in style.dialog/toolbar/titleBar.
Email bounce, PIN lockout status availabe for each Signer
Forum topic
OneSpan Sign
Based on past investigation and a recent onespan posting it appears callbacks remain the only way to get email bounce back, and pin lockout notification. This information would be beneficial via the APIs. If reluctant to have it be in the signer status... as signature pending is considered valid...
Validation error: error.validation.verifyDocument.documentExtractError
Forum topic
OneSpan Sign
Hi there, I am hitting this endpoint: "/packages/:packageId/documents" in an attempt to add a PDF document for esigning. The PDF was converted from HTML by Puppeteer (a node dependency).
Send new document in existing package
Forum topic
OneSpan Sign
I'm trying to send a new document in a package that has the status: Draft But I get the error response
Trashing Transactions - Reasons and Notifications
Forum topic
OneSpan Sign
Hey! I have a couple of general queries regarding the movement of a transaction into "Trash" that I have been unable to find answers on.