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875 results matched your search criteria
Handover link not showing
Forum topic
OneSpan Sign
Hi, We are noticing that the handover link is not showing after signing all the documents. Steps to reproduce: 1. We create a package with 4 signers 2. User 1 signs everything works fine, we see the handover link. 3.
Template designer Add Recipient form validation
Forum topic
OneSpan Sign
Hi, When opening a new Template in the designer view embedded in our app I've noticed some things with the Add Recipient form:
Email failed to deliver, but received OneSpan event as EMAIL_BOUNCE with message as "OOTO" instead of "BOUNCED""
Forum topic
OneSpan Sign
Hi Team, Email failed to deliver to the Customer, but received EMAIL_BOUNCE event with message OOTO, which is incorrect in this case, it should send message as "BOUNCED" right? FYI,  Email messages after delivery fail  
packages removed in sandbox
Forum topic
OneSpan Sign
I noticed that packages are removed in my sandbox. Are you cleaning it frequently ?
Sending a document without requiring a signature
Forum topic
OneSpan Sign
Is there any way to send a document as a notice that doesn't require a signature?
Can't get Salesforce label values to insert
Forum topic
OneSpan Sign
There is a customer who is currently troubleshooting a new button for a client of theirs that uses Silanis. The button initiates a new ESL document and is supposed to prepopulate some label and field values from Salesforce, but all the fields are coming in as blank.
Can the recipient of an email create a custom signature for documents?
Forum topic
OneSpan Sign
Is this possible?
package status change to SENT issue
Forum topic
OneSpan Sign
Hello, I am trying to fill PDF form and upload and then change status to SENT to publish it. But Status SENT is not working. I am facing issue with that. It give error "The requested URL returned error: 400 Bad Request". I am able to fill PDF form and create a package with a draft in the account.
No Role found for signer email
Forum topic
OneSpan Sign
Our client is receiving the error message "No Role found for signer email" when trying to send a package. We are creating a custom ID however the custom ID is guaranteed to be different (one ends in -1 the other in -2).
Auto Archive packages with addtional settings to set permanent purge dates
Forum topic
OneSpan Sign
Currently end users are having to MANNUALY move completed packages to archive to keep their inbox free of clutter.
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