218 results matched your search criteria
Retrieve signing blocks on a document by SignerId
Forum topic
OneSpan Sign
Hello, I am wondering if there is a way to retrieve signing blocks on a single document for a specific signer and then check whether or not the signer has signed at least one of the signing blocks on the document. Thanks.
Event Notifier
Forum topic
OneSpan Sign
Hello, I want to check more details about this event notifier (ESL:MESSAGE:SUCCESS:DOCUMENT_CONFIRM), A signer has successfully confirmed a document. A how I can know which document was signed? Will this event return any details about the document ID? Thanks, Nehme
The document failed to upload and may be locked. Please check the document and try again.
Forum topic
OneSpan Sign
Hello, I am trying to add a document to template, but getting below error. My document has text tags in it. Error: The document failed to upload and may be locked. Please check the document and try again.
Expiry date
Forum topic
OneSpan Sign
Re Expiry date, it seems I can check [defaultTimeBasedExpiry] bool field to know Expiry date s/b calc'd by adding [remainingDays] field to Txn creation date. There is another field call [maximumRemainingDays]<- what is this? where is it set?
Tamper-proof seal in Evidence Summary page
Forum topic
OneSpan Sign
Hi guys,  Our user said they need a stamp to say a tamper-proof seal is contained within the document. Can I get support for this feature? Please check the attached file.   Thanks, Melissa. 
SandBox Portal
Forum topic
OneSpan Sign
Hello, I want to check two point with you. 1. I can not arrange documents in Sandbox template layout. 2. When I reduce the field or increase the field size using the mouse in sandbox , it is changing the font (see attachment). Thanks, Nehme
Signing Session in iFrame Error
Forum topic
OneSpan Sign
After creating a package, I get the session token for that package, and return the access signing URL which I pass to an iframe. The ceremony comes up but with this error at the top in a red box: “Unexpected error. We apologize for any inconvenience this may have caused you, please try again.
Validation error: error.validation.verifyDocument.documentExtractError
Forum topic
OneSpan Sign
Hi there, I am hitting this endpoint: "/packages/:packageId/documents" in an attempt to add a PDF document for esigning. The PDF was converted from HTML by Puppeteer (a node dependency).
Uploading PDF document using REST C#
Forum topic
OneSpan Sign
We are getting below error uploading PDF document  {"message":"[error.validation.verifyDocument.documentExtractError]","code":400,"messageKey":"error.validation.verifyDocument.documentExtractError","name":"Validation Error"}
Getting two signer Complete request for same Packet ID on Sanbox
Forum topic
OneSpan Sign
Hi Team, We are getting issue while signing complete process for last signer for the given packet ID 9tICttbBe8xTghOAXD_00JM85YU= on eSignLive sandbox. Can you please check why we get this repeated callback for same signing complete. Thanks, A. Rathore