212 results matched your search criteria
URL Redirect cases not working
Forum topic
OneSpan Sign
Guys, I have a few redirects that I am trying that are not working and would love to know where I'm going wrong. 1. I've set the handover and complete event to force the redirect of a user when completing a package and it doesn't seem to work.
Email Bounce event
Forum topic
OneSpan Sign
Hi , I have callback listener setup and configured to trigger when there is "PACKAGE COMPLETE" , "PACKAGE DECLINE" and "EMAIL BOUNCE" events. While it works fine with the "PACKAGE COMPLETE" and "PACKAGE DECLINE" events, I am not able to get a response for "EMAIL BOUNCE".
Removing a Signer after they Decline/Opt-Out
Forum topic
OneSpan Sign
Hello, We're looking for a way for a signer to be able to Decline or Opt-Out from signing, but will still let us complete the package and persist the evidence summary.
Clarification on signing statuses
Forum topic
OneSpan Sign
Can you confirm or correct my understanding of what each of these signing statuses we would receive actually mean please?
Using both Text Tags and Text Anchors
Forum topic
OneSpan Sign
Are there any known issues with using both methods of extraction in the same document? The following package has been created in the sandbox: zc1pssVwepH2BDjC0-lDlbuNzD8=
Archive mutiple packages
Forum topic
OneSpan Sign
Hi, we want to keep track of the transactions that has been completed, that's why we would like to archive the transactions we already have in our DB as completed. I would like to ask if there's a way to archive multiple transaction in a single API request.
Getting documentid for SIGNED document into Notification
Forum topic
OneSpan Sign
We currently received notifications when the package is completed "PACKAGE_COMPLETE" however the documentid property is null. 
How to Access Document Fields - Fields count is 0.
Forum topic
OneSpan Sign
I'm trying to pull down completed packages and read the fields. None of my documents have the fields array populated.
e-SignLive Callback failed.
Forum topic
OneSpan Sign
Hello, Our network admins moved our DNS servers yesterday and this morning our esign callback is failing. Failed to communicate with the callback server. URL: https://URL.in.question/Esign/EsignComplete.aspx Payload: {"@class":"com.silanis.esl.packages.event.ESLProcessEvent","name":"PACKAGE_COMPLE
Delete Document and Signer Status
Forum topic
OneSpan Sign
If I create a package with a signer that is assigned no signing blocks, that singer's status is SIGNER_COMPLETE. This is good, as it lets me know that signer is a reviewer and has nothing that needs to be signed.