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281 results matched your search criteria
Steps involved in white labeling
Forum topic
OneSpan Sign
Hi, Greetings for the day, it would be great if you could mention me the steps involved in the white-labeling process. Also is it possible to completely white-label the UI which the signer sees after clicking on the "Go to Documents" (in the invitation mail) sent to the signer.
Sandbox Issues
Forum topic
OneSpan Sign
Guys, I sent this to support yesterday but have not heard back from them as of yet. Case Number: CS0005490 I am having the same issue with two packages that are up in the sandbox right now. I am not able to accept the Default Consent document on any signer.
signing through api is not working
Forum topic
OneSpan Sign
Hi All, Hope someone can shed some light on what i am doing wrong. In salesforce apex code I am creating package DateTime dT = System.now(); dT.addDays(7); ESignLiveExamples.createPackageWithDocumentsExample( 'Demo12', true, 'Demo12 description', dT, 'Hello World, Demo12 is READY' ); Works gre
Injecting Field Values - Checkboxes and Radio buttons
Forum topic
OneSpan Sign
Can a checkbox or radio button be "checked" or selected by sending a value in the JSON payload? We are having trouble getting a checkbox to show up as selected or checked. Text fields work fine. We have sent values for the checkbox such as "X", "1", "true", "on" and nothing works.
textfield with longer default value is not rendering in the document
Forum topic
Intelligent Adaptive Authentication
Hi Team, Trying with below textfield with defaut value, but not showing text field after onespan sent the document. {{*esl_InstitutionName:" + ID + ":textfield:offset(0,-2),Value("Enter the client details")}}  
Mapping TextField within SDK
Forum topic
OneSpan Sign
Hello, I am mapping TextFields in the pdf and I would like to show these fields with the content in it when the SDK pops. Currently, I have some text in the textfields but I can't see it.
Get a signing URL without sending the email
Forum topic
OneSpan Sign
We are trying to get the signing URL for the signer to display in an IFrame without having to send the package. Currently I keep getting the error of "cannot get signing url because package is editable", I can only assume that means I can't get the signing URL with the package in draft status.
Sandbox response changes?
Forum topic
OneSpan Sign
Hi! It would appear that the success response message sent by esign sandbox to a request for signingStatus was somehow changed, over this last weekend, from 'COMPLETED' to 'SIGNING_COMPLETED'. This seemingly minor detail cost the dev team all day today.
Notary not being notified by email when sending package via REST API
Forum topic
OneSpan Sign
Guys, I am building the JSON package and sending it up via the REST API. For whatever reason the system notifies the signers but the notary is not getting sent the email. I've tried changing the signing order to have the index on the notary be first but that still doesn't work.
Signing Completed Email Customization
Forum topic
OneSpan Sign
Hi all, Is it possible to customize the email sent out once the signing has been completed (the one with a link to download completed documents'.  We use e-sign for multiple different documents and want each document to have its own email template.
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