OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Unexpected Error
Forum topic
OneSpan Sign
You guys have been incredibly helpful, and I know you're bogged down. But I figured I would throw this up here and see what information you can provide. I am getting an Unexpected Error. Our technical staff have been notified and will look into the problem.
error.validation.signerAlreadyInUse
Forum topic
OneSpan Sign
Hi, In the CA sandbox environment we ran into the following error when uploading a package using the .NET SDK. The package had multiple signers with the same email address. As OneSpan now supports signers with the same email, we were not expecting to get any errors.
Multiple documents, multiple signers, not all signers sign the same documents
Forum topic
OneSpan Sign
I have 3 groups of signers, lets call them Group1, Group2 and Group 3 A document package is constructed in which there can be multiple documents. Group1 and Group2 always need to sign all documents. While Group3 only signs particular documents. These Groups sign in order, so Group1 first, then Gro
Getting "Gateway Timeout: 504 Gateway Time-out" error in bulk on API calls.
Forum topic
OneSpan Sign
Please refer to the attached logs, we are getting "Gateway Timeout: 504 Gateway Time-out" error in bulk. Request you to please have a look and help us with some resolution.
Window event listener not getting called on consent and doc acceptance in IFRAME
Forum topic
OneSpan Sign
Hi OneSpan Team - We have a requirement where when the ESign doc is loaded in IFRAME , we need to capture events (consent accept , E sign acceptance) via the window listener, we have included the attached JS for this purpose , but seems the events (default included) in the JS are called only for th
Adding text field for input, making them required and duplicates on various pages
Forum topic
OneSpan Sign
Hi Team, I have multiple pages contract which has multiple signers. For a specific signer, i am trying to add a input text field.
Import API as Postman Collection
Forum topic
Intelligent Adaptive Authentication
The sandbox documentation is available in an OpenAPI format. You can simply find it by going to the following URL: https://<tenant-id>.sdb.tid.onespan.cloud/v1/tid-api.json.
Laserfiche Connector - Failed to connect to database
Forum topic
OneSpan Cloud Authentication
After installing, "Send with OneSpan" is visible via Webclient on the "Custom Actions" & elispis tab. When clicked, "Something went wrong" displays after 15 seconds.
Detecting Package Complete with eSignLive’s Event Notifier
Forum topic
OneSpan Sign
Hello, We have decided to utilize the event notifier to allow us to manage an integration with an in-person signing session to help us control our iFrame.
REST API Call: More than one Language in a single call
Forum topic
OneSpan Sign
Hi Duo, Hope you are doing well!