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Unable to add specific documents to a package
Forum topic
OneSpan Sign
We have been using oneSpan for around 2 years now and we weren't facing any issues with adding documents to a package but recently when we're trying to add certain pdfs, we are getting an error - "The number of Pre-Verify results does not match the number of documents that were sent for verificat
Error While Retrieving Pending Signatory information
Forum topic
OneSpan Sign
Hello, As part of retrieving the signatory information for a DocumentPackage we are getting Errors if a particular Signatory(part of various signatories) has not completed the signing.
Creating Sender Account
Forum topic
OneSpan Sign
Hello Duo,  Our requirements: 
Tried Text Anchors but getting Error 400
Forum topic
OneSpan Sign
I'm trying to place signature using the text anchors in Payload in API Body by referring the blog(OneSpan Sign How To: Using Text Anchors | OneSpan), but I'm getting the below validation error (Currently testign this i
Action Before March 31: Upgrade .NET Server-Side Notification SDK for Apple Push Notification Compliance
Forum topic
Mobile Security Suite
Please remember that Apple set a March 31, 2021 deadline to upgrade to the Apple Push Notification service (APNs) API provider (see: https://developer.apple.com/news/?id=c88acm2b). After March 31, 
Action Before March 31: Upgrade Java Server-Side Notification SDK for Apple Push Notification Compliance
Forum topic
Mobile Security Suite
Please remember that Apple set a March 31, 2021 deadline to upgrade to the Apple Push Notification service (APNs) API provider (see: https://developer.apple.com/news/?id=c88acm2b). After March 31, 
Extracting the date that a Group member last signed a document
Forum topic
OneSpan Sign
I have a requirement to extract the date that a package was completed. As we have signing Groups who sign in a particular order, I can extract the date that the last known group signed by retrieving the SignersCompletionReport (through esl.ReportService.DownloadCompletionReport = yields => Sende
Automatically email the evidence.pdf once signing completes
Forum topic
OneSpan Sign
I know how to retrieve the evidence pdf with the below code:     byte[] evidenceContent = eslClient.downloadEvidenceSummary(packageId);     Files.saveTo(evidenceContent, "evidence.pdf");
Package Create
Forum topic
OneSpan Sign
Hi We are able to create the package but the status was not changing to SENT. below is the sample request we are using to create the package and then updating the status.  
Reminder related items
Forum topic
OneSpan Sign
*OneSpan Sign does not seem to allow any/all changes to automatic reminders after Txn in question has been sent for signing, is this normal/correct behavior?