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Incorrect count of results when querying packages
Forum topic
OneSpan Sign
I'm querying packages from OneSpan Sign REST API. I don't use any filters, so I expect to get all of the packages. There are two, one in the inbox, and one in the drafts folder.  Here's query
Changing package status
Forum topic
OneSpan Sign
When I do PUT request to /api/packages/{package_id} with request payload as { "status": "DRAFT" } I get error response as { "code": 415, "entity": null, "message": "Unsupported Media Type", "messageKey": "http.status.415", "name": "Unsupported Media Type", "technical":
Variable withHandOverLink per Signer?
Forum topic
OneSpan Sign
Is there a way to customize the handoverlink Href property at a signer level?  I've only been able to see it at the document package level.  I'd like to redirect based on the signer role, and trying to find the best way to do so.  If I can't handle it here, I'll have to do so from
Discard Draft
Forum topic
OneSpan Sign
Hi, Is there a way using the .NET SDK, to discard a draft version of the transaction and go back to its previous in-progress version?   Thanks
Keep getting a documentExtractError
Forum topic
OneSpan Sign
I'm not sure what else to do - it doesn't give any more information other than "documentExtractError" ValidationError. Any suggestions?
Update document content & signers reatining the already obtained signature
Forum topic
OneSpan Sign
Hi On an In progress transaction (SIGNING_PENDING) with multiple signers & with Document A that is signed by (SIGNING_COMPLETE) Signer A, is it possible to update the document content (bytes) without losing the already obtained signatures from Signer A?
Postman collection for retrieving documents
Forum topic
OneSpan Sign
Dear Champs, I'm looking for REST API POSTMAN collection for GET https://sandbox.esignlive.com/api/packages/{packageId}/documents/{documentId}/pdf Also advise where can we get packageId and documentId?  
Signer IP Address
Forum topic
OneSpan Sign
One of our clients tells us they want us to capture the IP of the signer. While we could make our best attempt to do this through our application, I can concerned about remote signing since this is not under our control.
Extracting/Organizing a completed signature document
Forum topic
OneSpan Sign
We had a question come up regarding ability to export individual pages from a completed signature document. This is possible in Acrobat from a downloaded completed docusign file.
Multiple Signers (PHP)
Forum topic
OneSpan Sign
Hello, I am working in integrating your esignlive API in PHP. I have got the form and code working. What I'm trying to do next is to add multiple signers on a form.