36 results matched your search criteria
Access Denied
Forum topic
OneSpan Sign
Can some help me out with this error message?  The first signee had no issues but the second signee went to the package a day later to sign and then received an Access Denied.  Is it possible there was some kind of timeout because they waited a day to sign?  I didn't think tha
Access Denied MSSDeviceBinding
Forum topic
Intelligent Adaptive Authentication
Initially, I was getting this error: "Unable to find registration code in Shared Cache". I tried the solution explained here: https://community.onespan.com/forum/unable-find-registration-code-shared-cache
Sender Session - Access Denied
Forum topic
OneSpan Sign
Hi Michael, I have used the following code to get the urlToDsigner string userAuthenticationToken = eslClient.AuthenticationTokenService.CreateUserAuthenticationToken(); AuthenticationClient authenticationClient = new AuthenticationClient("https://sandbox.esignlive.com"); string urlToDesigner =
Access denied to delete package
Forum topic
OneSpan Sign
Hi, I'm having an issue when trying to use the delete feature to permanently delete a package. Using the Java SDK, I simply execute the following line. eslClient.getPackageService().deletePackage(new PackageId(packageId));
This signature is not assigned to you for signing, Access Denied
Forum topic
OneSpan Sign
I have a Logic App that I am using to bulk sign documents in One Span using the Rest API. I am following the guidelines from this link https://developer.esignlive.com/guides/feature-guides/bulk-sign-for-a-signer/ Everything works great if Person-A creates and signs the documents and is the only re
Receiving Access Denied on Interactive API Reference Page
Forum topic
OneSpan Sign
Receiving Access Denied on Interactive API Reference Page. Occurs whether logged in or out. Previously don't think the page was behind authentication at all. Already cleared browser cache, using multiple browsers etc. How to fix? https://app.screencast.com/HAJgXOKfux8wM
Access Denied after finishing inPerson Signing Ceremony
Forum topic
OneSpan Sign
Hi, I have this transaction 5nV_eLwkh_vz6cF_onxxO2J3QP4= in sandboxe-signlive.ca. After performing inPerson signing ceremony, The Thank you page show access denied.  
New Signer Experience: Document e-mail notification and "Go To Document" link
Forum topic
OneSpan Sign
We are transitioning to New Signer Experience.
Cannot Edit or Delete Error
Forum topic
OneSpan Sign
Guys - I have a support ticket out for this but the response time is something horrible. We have a package that is up in Production that somehow managed to get put into draft mode and we do not know why.
List of Error codes, Error Messages, Error Name
Forum topic
OneSpan Sign
Hi, I have noticed that there are a bunch of different error messages under the EslServerException. Where can I find a list of all these error messages with their corresponding error codes and error names. Example: com.silanis.esl.sdk.internal.EslServerException: Could not create a new package Exce