12 results matched your search criteria
KBA Authentication
Forum topic
OneSpan Sign
Hi, Good day! We are configuring KBA authentication and doing it in initial package creation call, it is working fine for kba-us provider while for kba-canada, we are getting the response as postal code and province cannot be empty. what might be the issue? please let us know.
Using KBA
Forum topic
OneSpan Sign
Guys - We are looking at enabling KBA into our custom system.
KBA Signer issue
Forum topic
OneSpan Sign
So I have a current workflow that includes KBA on some signers for various packages. When the signer gets their signing url, we are seeing the attached error on the screen. Sometimes it takes us to where we can then proceed to answer the KBA and sometimes it doesn't.
Enable KBA for Sandbox account
Forum topic
OneSpan Sign
How can I enable KBA for my sandbox account? I need to be able to create a package with KBA enabled for troubleshooting purposes.
Questions: Adding KBA to our Integration
Forum topic
OneSpan Sign
We are an on prem installation running version 7.2.  We have integrated with OneSpan using the .Net SDK and we are looking to add KBA functionality to our integration.  We have some questions that we were hoping you could help answer:
Which characters are considered INVALID by OneSpan for KBA or Recipient?
Forum topic
OneSpan Sign
I have the following text fields in our web interface to be sent to OneSpan Recipient text: First Name Last Name Title Company KBA text:
KBA failure max tries not being enforced. Signers never get locked
Forum topic
OneSpan Sign
We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.
Account setting questions
Forum topic
OneSpan Sign
Hi, 1) in our on-prem version, I don't see the authentication for recipient can use KBA, and also I tried in the sandbox, doesn't see it either. Would you please let me know in which version KBA is available and how to use it?
Creating a signing URL without authentication
Forum topic
OneSpan Sign
We have a customer that will have their signers access the signing page after they have already been authenticated in out customers personal system. They want to know if there is any way to get a signing URL that will not have to go through Silanis Authentication (sms, kba, etc).
How can I unlock a signer - after too many tries to answer security question
Forum topic
OneSpan Sign
Hi https://developer.esignlive.com/forums/topic/kba-failure-max-tries-not-being-enforced-signers-never-get-locked/ Is the signer locked out for all packages or only one package he failed to answer the questions for?