9 results matched your search criteria
Text Tag Extraction feature
Forum topic
OneSpan Sign
Hello, We want to use the "Text Tag Extraction" feature (https://developer.esignlive.com/guides/feature-guides/text-tags-extraction/) but we can't find a way to get it working.
"Incident Report" setting for Document Engine
Forum topic
OneSpan Sign
Hello, We are running an on-premise instance of your version 6.5 product.
Email language issue
Forum topic
OneSpan Sign
Hi, We're experiencing an issue with our Email sent from OneSpan where we select the package's language as French, the signer's language as french, but they receive it in English.
SDK version required for User-Agent changes in 11.36
Forum topic
OneSpan Sign
Hello, we were informed that a change will be coming to the API interactions in the 11.36 version.  If we integrate using the Java SDK, is it necessary to upgrade to the latest version of the SDK in order to correctly handle the removed user-agent header?  
What IP Addresses to whitelist for communication to eSignLive?
Forum topic
OneSpan Sign
What are the inbound IP addresses for eSignLive? And do these change with the new Sender UI (i.e. the new *.esignlive.com domain vs. *.e-signlive.com)?
Handshake Failure
Forum topic
OneSpan Sign
Hello,   Since yesterday, when we try to create a new package in Sandbox US1 using Java, we get this errors:
ID Verification - Integration with Mobile Application
Forum topic
OneSpan Identity Verification
Dear Support Team,
Problem getting correct date format
Forum topic
OneSpan Sign
Hi, This issue popped up in the last couple of weeks in our testing Sandbox environment. We've been using Text Anchors to configure all our signatures, so we have a FULLNAME block, and a corresponding Date signed that gets auto-populated on signature.
My Account - Signature - usage of uploaded image of wet signature
Forum topic
OneSpan Sign
  This question is related to an older forum item   (My Account - Signature | OneSpan Community Platform)