Forums

We are an on prem installation running version 7.2.  We have integrated with OneSpan using the .Net SDK.  My question is how large is the message for all recipients field on the package?   We don't want to allow users to enter a longer message in our UX than what is supported on the OneSpan side.

Thanks,

Tricia

Forums

Is there a way via the API to get an a count of attachments for a transaction or a list of transactions and when they were added.  It doesn't appear new attachments change the Update Date.  We have people who are signing their transactions and then coming back multiple times to get the correct attachments added, which is our use case for knowing when new attachments are added

Forums

Good Morning guys,

My team and I have been working on this error for a few days now and we aren't sure why it is firing off. 
We found that a specific set of fields on the document are giving us this feedback and we also downloaded the document and we're able to upload it to the front end server of our Onespan instance just fine. 

This is the error we are receiving 
 

Forums

We use subaccounts and I can use the API to create and rename them.  Is there an API call to get the current email signature block and then assign a new block if needed.  This is the only branding I need to do at the subaccount level because everything else is inherited from our primary accounts branding.

Forums

CreatePackage with multiple documents works fine. CreatePackageOneStep with multiple documents throws wrongNumberOfFiles validation error. I can see in the stack trace:

at Silanis.ESL.SDK.Services.PackageService.CreatePackageOneStep(Package package, ICollection`1 documents)

at Silanis.ESL.SDK.EslClient.CreatePackageOneStep(DocumentPackage package)

Forums

We have integrated with OneSpan using your .Net SDK (version 11.12.0.0 ).  We have built out logic to reject attachments but we have come across a scenario where if a sender has multiple attachments that are rejected, when we reject those attachments using the AttachmentRequirementService.RejectAttachment call, the recipient is receiving a rejection notification twice for the second attachment. 

Here is our scenario:

1) Create a Package where a Recipient has 3 attachments

2) The packages is signed and all 3 attachments are provided