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One of our customer is using a Iframe with one span sign URL embedded in .net 5 mvc web application. The problem is that if a user refresh the page they get an error access unauthorized your authentication token is incorrect. "Accès non autorisé. Votre jeton d'authentification a été incorrect." When they look at the token before and after the post, the 2 tokens are the same with the same URL https://sandbox.esignlive.com/access?sessionToken=... They were looking at implementing some JavaScript code to prevent the F5 or refresh button from happening.
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I am getting the error below when I filled in a government pdf and send it over to esignlive. Could you please take a look and let me know what needs to be done here?
Silanis.ESL.SDK.EslServerException: Could not upload documents to package. Exception: The remote server returned an error: (500) Internal Server Error. HTTP POST on URI https://sandbox.e-signlive.com/api/packages/e-c31K6_hT0TsAYj0n9EepjxjyY=/documents.
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Hello, Suppose I am signing a document from outside ON like Vancouver, what time stamp it will be captured in the system. How I can capture the timestamp for the person who is signing from different province with different time. Thanks Nehme
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Hey team, We have a client who are asking this question: "I still have issue creating the transaction without the position X and Y. I tried assigning the layout but still doesn’t help. We want to avoid having to pass in the X and Y coordinate of the signer field and just use the template to automatically pick that up." Client was using .Net SDK and please share your inputs. Thanks!