Forums

Guys,

While trying to send a package, I got this error.

"error.validation.userAddition.duplicateEmailUsage - Error Message: The email is already in use for this package. - Error Name: Validation Error - Technical Info -"

 

We've sent many packages with the same email for both signers, this is the first time I've seen this issue. 

Any idea on what the problem could be?

 

 

Forums

HI two questions about "createdDate" in callback json payload - 

    1. Is "createdDate" a timestamp of when event occurred?

    2. If "createdDate" is a timestamp of when event occurred, then will it always be populated in the callback?

One our side we are honoring "createdDate" in every single callback we receive because it is important for our business rules. Thanks!

Forums

I have a template with a grid of 50 rows. Each row has a Label field and a checkbox field. Values for label are supplied thru `Package\{{PackageId}}\Clone` endpoint.

Question - is there a way to hide / disable (preferably hide) checkbox based on the value set to the label field on it's row?

Forums

Is there an API endpoint that allows API clients to delete set of fields in one API call?

I have a OneSpan Sign template with a grid of 50 rows. Each row has a checkbox fields. Based on the data displayed on the row (using label fields), I need to delete (or hide) the checkbox field on that row. The values for label fields are supplied thru `package\{{packageId}}\Clone`  endpoint. 

I know there's an endpoint to delete a field from a package. But that will be very inefficient if I make 40 calls to delete 40 checkbox fields.

Forums

Hello, we currently are using e-signature packages (created using the RESTful API) where all signers are fully remote e-signers. Signers must be authenticated by the combination of access to the e-mail address we specify for them plus SMS-based code authentication at the cell phone number we specify.

This, of course, requires that all signers have a verified, private e-mail account and verified, private cell phone number that we have on file for them.

Forums

Hello all,

My goal is to enable an admin person to easily assist with a signature package (they will be the sender) but where the admin person is strictly the sender and will never be a signer.

I am exploring the following mechanism for creating signature packages using the OneSpan REST API. This is for documents for which we do not yet have templating set up, so we need the OneSpan web GUI signature box placement UI.

Forums

We have several templates that contain too many input fields for accepting user inputs. Nowadays, we have a requirement to update the content of the document used in the template, even if it is a minor word change at the bottom section of the document.

The issue here is that if we attempt to modify the document, the entire settings, input elements, and so on will be removed from the template, requiring us to recreate the entire template again. This is a time-consuming task.

Is there any workaround for changing the document of a template without much troublesome work?