I am trying to create a package and upload a document but I only get the error message "Number of uploaded files does not match number of documents specified in package." I have looked through the API and other posts about this error message. I have even tried to use the exact configuration as in this CodeShare: https://community.onespan.com/documentation/onespan-sign/codeshare/upload-document-through-multipartform-data-using-postman 
Hi Team,
I have to inject the fields in a specific location of the document.. so I have to put tags for that,
what is the tags for field injection? as I am placing tag as {{esl_Adid:AdId:customField:Size(150,15)}}
but getting following error.
{
"code": 400,
Hello,
Is there a way to set the default signature type to Click to Sign at the document level ( applies to all signature fields) when creating a package using .NET SDK & using signature text tags?
using this for signature text tags instead of signature fields .EnableExtraction().WithExtractionType(ExtractionType.TEXT_TAGS)
Tried the following line of code but still the document was set with Capture Signature type signature fields.
- Read more about How to default to Click to Sign signature type
- 2 comments
- Log in or register to post comments
-
-
- 403 views
Hi,
we have a production case, when the client tried to confirm the signature, it got error.
In the backend log:
- Read more about EsepCommand failed and no fallback available.
- 2 comments
- Log in or register to post comments
-
-
- 318 views
Hi
After creating a transaction in onespan sign using REST API, user is getting the below error while signing the document :
The selected document('s) could not be uploaded. The document('s) might be corrupted or locked.
I have not added any kind of encyptionor lock for the document. Also, this error is coming only for transaction created using REST API.
PFA attached error.
- Read more about Error while signing the document
- 2 comments
- Log in or register to post comments
-
-
- 423 views
I've been following this tutorial: https://community.onespan.com/documentation/onespan-sign/guides/feature-guides/developer/attachment-requirements
I am attempting to reject and attachment with the Rest API, however whenever I call PUT to /api/packages/{packageId}/roles/{roleId}
with request:
- Read more about Error updating attachment status to Rejected
- 1 comment
- Log in or register to post comments
-
-
- 104 views
I'd like to know how to check if a signer is locked via JAVA SDK?
Thanks,
Wendy
- Read more about how to check if a signer is lock via JAVA SDK
- 2 comments
- Log in or register to post comments
-
-
- 73 views
Hi,
I saw the post for email Message content length limit was 1024 back in 2017, is it still true for our on-prem v11.25? if not, could you let me know the new limitation?
thanks,
Cindy
- Read more about emailMessage content length limit
- 2 comments
- Log in or register to post comments
-
-
- 98 views
When documents are signed via the application they are uploaded for storage, however some of the generic documents don't have a customer ID available. Is there a way for the sender to be able to apply the customers ID onto specific forms as well include the customers ID within the evidence summary.
- Read more about Custom ID field
- 2 comments
- Log in or register to post comments
-
-
- 108 views
I would like to know if it is possible to create a signature request with 2 signatories having two different types of signature methods (hand-scripted, click-to-sign, click-to-initial) for the same document ?? For example the first signatory signs with the click-to-sign and the second with click-to-initial.
I saw that in self-service it was impossible, when I change the signature method for the first signatory, the 2nd signatory is automatically changed too. I would like to know if in the API is possible or not ??
Thank you.
- Read more about Create a request with 2 signers with 2 different types of signature methods.
- 8 comments
- Log in or register to post comments
-
-
- 319 views