REST API

I can successfully pull Packages in DRAFT, TRASH, and SENT status, but the Sent Status returns Packages that have been Archived.

Hello, Recently when we generated reports, we found out there's one package with updated date in the time range, but not returned by the API "/api/packages?from=&to=&lastUpdatedStartDate=&lastUpdatedEndDate=", why it happened? Does the API return result based on the "updated" field? Thanks for any help!

Guys - We are looking at enabling KBA into our custom system. I've found the link here that talks about setting up a user and I just wanted to be sure that this can be done on first time package creation and that I do not have to create the package first and then add KBA to a signer later. https://developer.esignlive.com/guides/feature-guides/authenticating-signers/

Guys, Was there a change to how radio buttons are being sent? For some reason I am seeing an issue where it appears all of my radio buttons are being sent as the same group and when I try to pull the package information from the GET API call, they are not in the package.

Hello, Currently we're having the following solution: 1. PDFs are created using DOCUMENT EXTRACTION (for signatures) and FIELD INJECTION (for text fields); 2. Values for text fields are new in every request; 3. Positions for text fields are configured with PDF form fields; 4. With every request we supply: a) Details for signers; b) Field name + field value pairs; c) Binary data of PDF. What we would like to achieve: 1. PDFs are created using DOCUMENT EXTRACTION (for signatures) and FIELD INJECTION (for text fields) only once and uploaded as a template; 2.

Hi Team, We have a client reporting that they recently noticed that they are getting two types of status from OneSpan, 'SIGNING_COMPLETED' and 'COMPLETE', when individual signer completes the signing process. Whereas, previously they were getting 'SIGNING_COMPLETED' on individual signing completion and 'COMPLETED' on completion of the package(i.e all signers have signed). Just wanted to confirm what status we would be getting from OneSpan when each signer completes the signing process and when the complete package is signed. Thanks!

Hi, We are using rest api to integrate onespan and thus creating packages using code. However, we are getting the following error response when we are sending the package for signature {"code":500,"technical":"error.eslx.inputValidation.documentPreVerifyInvalidResponseNumberError [#12b6f7ee-9e16-40c5-b52c-f19007da5ded]","messageKey":"error.internal.default","message":"Unexpected error. We apologize for any inconvenience this may have caused you, please try again.

Hello team, We have a client who was following the example code from this link: https://www.esignlive.com/blog/esignlive-create-send-package-rest-ruby They used the Package Definition JSON from this link: https://developer.esignlive.com/guides/quick-start/creating-and-sending-a-package-rest/ And they are encountering below error consistently: {"messageKey":"error.validation.createProcess.missingData","message":"Missing process definition.","code":400,"name":"Validation Error"} Please ask if you need more information and share your input. Thanks!

i am using sand box API with PHP for electronic signature but it shows authentication error. Please advice what is missing //Define api key and api url private $url = "https://sandbox.esignlive.com/api"; // private $key = "your_api_key"; private $key = "c07a3830-79d2-48b3-a9af-7b07ebd46aec"; private $packageAppend = "/packages/"; private $tokenAppend = "/signerAuthenticationTokens/"; it seems packageId is not being created.

Guys - Is there an API call where I can return the document list by signer? I know I can get this information just by doing a GET to the package but that also brings back more than what I need. I can also do the DocumentVisibility API call but then I would have to filter by associated Roles. Is there an API call that will just return a list of documents for that signer?