REST API

I'm trying to update all the roles such as adding and removing a few of them with one API call. I tried:

PUT /api/packages/{packageId}/roles

... but I get "500 Internal Server Error". I also tried to simply update the package with only the roles attribute filled when making the API call to

PUT /api/packages/{packageId}

... I don't get any errors but the roles have not been updated. My guess is that I need to have an API call for each add/remove that I need to do. Is that my only option? Thanks.

Hello, I've created a notarized transaction, when I want to send the transaction (with REST API) i get this error : Code :400 message : "There is no Notary with a signature assigned to this package." messageKey : "error.validation.notarizedProcess.noNotaryInvolvedInSigning" I tried to send the transaction directly from the onespansign website and i get the same error (see attachment). How can I define a Notary ? Thanks in advance, Thomas

I have a Logic App that I am using to bulk sign documents in One Span using the Rest API. I am following the guidelines from this link https://developer.esignlive.com/guides/feature-guides/bulk-sign-for-a-signer/ Everything works great if Person-A creates and signs the documents and is the only recipient. But put Person-B as a recipient instead of Person-A and the signing fails.

Guys - I have a support ticket out for this but the response time is something horrible. We have a package that is up in Production that somehow managed to get put into draft mode and we do not know why. When I try to edit the package using the OS UI, I get a red banner message that says Cannot Edit or Delete Package.

Guys, I've created a package where we create a Smart Note. The Notary is able to see this document even though it isn't in the document visibility for the Notary. Any idea on how to force this to happen?

So I have a current workflow that includes KBA on some signers for various packages. When the signer gets their signing url, we are seeing the attached error on the screen. Sometimes it takes us to where we can then proceed to answer the KBA and sometimes it doesn't. Also, we've noticed that if they are able to get to the KBA, once they fill in the information they get an authorization error message that says roughly the same thing. "We're sorry. We cannot grand you access to the document package because the session is unknown or expired. Please try again.

In our document package, there is a questionnaire. There are two checkbox (Yes, No) after each question. I can put a checkbox there, but how can I make it mandatory, saying the user has to select either Yes or No?

Guys, I am trying to remove an approval from the default-consent document as we do not want a signer to see it.

Guys - Can you only create an electronic smart note when there is a notary associated to the package? I'm running a few tests where I send a package with just signers and I am not able to create a smart note. When I send the exact same package with a notary, I can then create the smart note.

Guys - I am able to set the Signer Verification to Personal Certification using the /api/packages/packageId/roles/roleId/verification POST api call. If I set the typeId to "personalCertificateSigning" this will allow me to set the signer to now have to use the signing certification. Is there a way to set this back to "None"?