Guys, I've ran across a feature that I cannot seem to test and would love to get some clarification on this. If I have a signer who has 3 documents to sign. They sign two of the documents and refuse to sign the last document. We then remove the document from the package. When we look back in OneSpan, the transaction shows complete. Now my question is this. When we remove the document and the transaction shows complete, does OS trigger the callback event that is tied to our callback url so that our system knows the transaction has been completed?

Hi, I am using spring boot rest template to create onespan package. I am trying to upload multiple files under key word "file" and json structure as "payload". But I am getting 400 bad request. I have also checked whether the byte array is base64 encoded or not.

We are successfully receiving EVENT NOTIFICATIONS on one of our service endpoints:

name=PACKAGE_COMPLETE, sessionUser=xxx, packageId=rf3254trfdsdsa-K3PDEY=, message=null, documentId=null, createdDate=2019-08-07T14:14:58.508Z

This works great. Unfortunately I can not find any information about how our esignlive provider handles none 2xx response codes from our site. So what happens when our service is down or some network interruptions are there? Is there some retry mechanism implemented by esignlive? thanks in advance

Hey team, Can we obtain the maximum amount of senders on the account using the API/SDK? Thanks in advance!

Guys, It has come to my attention that the header for the iPad version is different the both the desktop and the mobile version. See the attached image in the zip file. We are hiding the Notary header on both the mobile and desktop version but noticed that it is now showing up when we try to sign using an iPad. Is there a way to disable this so that all three of our signing experiences are the same?

Hi Team, Could you help me with API/JSON format to draw on a signature field . Appreciate your help. Thanks, Ramki

Hi team, There's no working example for list field in this guide: https://developer.esignlive.com/guides/feature-guides/fields/ Can we add some supplementary information regarding this to this guide? Thanks!

I was investigating the data captured by OneSpan and made available through the REST API and also, if I can use PowerBi to display the data. I am trying to use the completion report API (https://developer.esignlive.com/guides/feature-guides/completion-report/#rest-api). One issue that I am running into is the fact that OneSpan seems to reorder the columns. (See attached images).

Hi, One of our client reported this issue: They received the following HTML response to a request instead of the JSON payload they typically received.

    
405 Not Allowed  
nginx/1.12.2    

Could you help pinpoint the cause for this issue? Thanks,

Hi team, We have a client who's asking whether there's a way to get when an attachment is uploaded, using API? It seems not in the transaction payload. Thanks in advance!