REST API

Guys, I know this has come up before but I cannot seem to find the topic where it did. I am sending a custom logo for use in in the layout settings, on the package object. All of my signers with the exception of the notary signers are able to see it. I have no idea why but the Notary signer doesn't see it. Is this a bug or something that we can make work?

Guys, Is there a way to create a single label field without having to associate it to a signer/role? Lets say that I want to create a date label that shows up on a document but not have it tied to any specific signer. Is this possible?

Hello, I'm using python and trying to create a document package from the example I downloaded from the forums. I used the api key in my admin panel and replaced the api key but I'm still getting an unauthorized. Also, is there a way to just send a template I have setup with Owner, and Signer1 with the rest api.

Guys, Is there a way to allow a signer to skip signing a document? If there are three documents, (A,B,C), can Signer A sign A and C and then come back to B?

Hello, I am using PHP REST API. First i create draft package, then upload form with data, and then publish it. But there is disclosure electronic signatures document get created.

Guys, I am trying to update a signer via the rest api call and it doesn't appear to be working. When I do the call in postman, it returns the response payload that is expected but it doesn't update the information. I do not get any errors and everything seems like it worked just fine. Here is a basic example of what I am sending up.

{
  "type": "SIGNER",
  "signers": [
    {
      "email": "[email protected]",
      "phone" : "+15127xxxxxxx",
      "firstName": "JAMES",
      "lastName": "SMITH",
      "auth": null
    }
  ]
}

Am I doing something wrong?

Hi, I've created a layout containing a signature with all available fields (Signing Date, Date, Signer Name, Signer Title, Signer Company, Text Field, Checkbox, List, Radio, Text Area, and Label) using the eSignLive designer screen, but when I retrieve the package via the REST API some of the fields aren't listed under the signature. The signature in the JSON is missing fields for the Radio Button, List, and Text Area and I can't find them any where else in the JSON. Are they being returned? When can I see those fields in the JSON?

Hey, I followed your guidance on Reminder and the code works well: https://developer.esignlive.com/guides/feature-guides/reminders/ But when I want to check if I have successfully configured reminders, I can't find the related information in the package JSON. Please advise me. Thanks in advance!

Is there a way to generate a download link for the documents on onespan? We would like to house the link on an internal website. I am aware of the REST call to download docs.. https://developer.esignlive.com/guides/feature-guides/retrieving-documents/ However I need to create a download link that I can share. with other internal websites. How does the email sent on completion, contain a download link. See the attached screnshot of email I got after completion.

Executing a ./api/packages/ POST which includes a status update along with the "data" node. I cannot find the max length of this node. I'm pretty sure I am hitting the max since this is the response I am receiving. I will need to modify my value for the data node but need to know the max length.

{
  "technical": "EsepCommand failed and no fallback available.",
  "messageKey": "error.internal.default",
  "message": "Unexpected error. We apologize for any inconvenience this may have caused you, please try again.