REST API

Hi, We have implemented the Reminder emails to the signers by given API and refering the below link: Reference link: Setting Reminders Guide Currently we are getting the reminder emails not on the next day.

Hi, We are using the REST API service for eSignLive Integration. Observed that, sign navigation is not being displayed for IOS Device in Safari browser and received the update that this is known issue and will be addressed in Q4 . But our client is using Chrome browser to validate the eSignLive functionality then the eSignLive window is opened as blank. Please let us know whether we need to send any additional parameters to achieve this specific to IOS device. This is working fine in all the Desktop browser except IOS device browser. Thanks, Allen

Hi, We're investigating a production issue where some packages are not completing, even though they appear to be complete. They return a status of "SIGNING_COMPLETED" when queried via the REST API. We're not sure why, as the package has autocomplete set to true, and have no attachments that would prevent automatic completion.

Hello, Our team has started the integration with eSignLive REST API to create and send packages, sign the documents and get response payload from callback listener. We have a question regarding the sessionUser. After we created and sent a package using the url as https://sandbox.esignlive.com/api/packages, we were able to get a packageId from the response.

We are trying to create fields which signer can add values to do it via PHP. is there any full documentation for that?

Hi, I am attempting to create a package with multiple documents using the "files[]" multipart form field, but I always get back this message: { "messageKey": "error.validation.package.wrongNumberOfFiles", "technical": "Number of uploaded files does not match number of documents specified in package.", "message": "Number of uploaded files does not match number of documents specified in package.", "code": 400, "name": "Validation Error" } This has led me to dig into the package JSON and I can't seem to figure out how the items in the "documents" JSON collection are suppose

Hi, I'm trying to implement e-Signature in my esignlive app but i'm not able to find the nodejs documentation to do it please share a nodejs link require to complete the job Thanks

Hello, I am trying to find a way to get a document id. I am currently using a GET to retrieve a template ID that I made ahead of time, and then a POST to clone this template for a new transaction. I am not seeing any specfics on how I can find the document id after doing this. Any suggestions?

Hello, I'll try to explain my problem as clearly as possible. I work in a company who develop a software in 4D (programming langage) We sell this software to different client and we would like to integrate eSignLive in our software (that means that the client generate documents in the software and want to sent it to be signed, directly from our software). The basic functions are working (creating a package, adding files, roles, etc..) thanks to the REST API and the API Key found in my sandbox account.

Hello Team, As per your post https://developer.esignlive.com/forums/topic/whitelist-ip-addresses/ I have whitelisted following IP for callback process for production (https://apps.esignlive.com)