General Questions

Hi, If there are multiple documents to be signed, there is a yellow sticky note provided by eSignLive. Clicking on that button gets you to the signature and date box. Is there a way to remove this setting and have the user scroll down to each page. Some people in our business team feel that user may not read the content of the document and instead click on the stick note to complete the signing ceremony. Regards,

PackageId packageId = client.createPackage(superDuperPackage3); This works on Windows but when I run it on a MAC I get an EslException with a getLocalizedMessage() of "Could not create a new package" I am running it on macOS High Sierra (version 10.13.1)

I am new to the eSign process and need to be able to download a completed PDF document not a zip file with the document in it. I see the process to do that is: byte[] pdfDocumentBytes = eslClient.downloadDocument(packageId, documentId); But I have found no way to get the documentid. Could you please help me with the process of getting the documentid.

The Date/Time Stamp that gets populated on the signed document is a small font, is this something that can be adjusted?

Hello, When we are trying to access the document added to the package seeing 'An error occurred' message. PFA. Package: wswbej1SiaHt2RTcj8VSb9V68BQ= Documentlink: https://sandbox.esignlive.com/packages/wswbej1SiaHt2RTcj8VSb9V68BQ=/documents/e2b8ddb0-6b2c-4ef6-a527-1c3b5f72e0f8 Could you please help us out why this is happening? Thanks, Sushma

Hello All, I am completely new to eSign and to e-signature generally. I am a C# .NET developer and wondered if any of you can share some knowledge. For test purposes (i.e. assessing Vasco eSign for suitability for our application) I would like to put together a small Winforms app in C# .NET using the appropriate API. I want the app to accept a cursive signature; i.e. a normal human signature via touch screen, pen, etc. As this is going to run on a PC, I won't be able to do the signature in the normal way but purely in order to understand the API etc.

We are using SMS authentication along with email notification for access to the signing ceremony. Generally the experience is that the email is sent, the user clicks the link, the SMS is sent and the user logs in with the PIN. Some times the SMS is not sent. I assume that this is because the PIN has an expiration time and because the SMS pin for the package is still valid that another is not generated. Is this accurate? If so, this leaves the user with an inconsistent experience.

I am currently creating a report about how many customer are signing the documents in one particular months. I was wondering when is customer charged during this process of signing the document, is it when customer actually signed the doc or is it when sSign have send the document to user.

Hello, I'm trying to integrate a signature drawner in my website to save the design of the signature and use it to sign with eSignLive. But the string base64 assign to handdrawn field in the package settings doesn't working if the string is not created by your own signature widget. So my question is: Which modification do you do to base64 string created with JSignature to work well with eSignLive? Because when i retrieve a base64 svg (or another base64) with demo of JSignature on their website, it doesn't work either. So, there is well a process in your own code to transform the base64 strin

Hello Folks We have a question regarding the image of the signature when signing. Is the image saved in eSignLive for re-use on the next signing? If yes, how do we enable and use this feature?