General Questions

Hello!

Is there a guide or documentation on how to use the '.csv' bulk send operation for field types that are not labels nor the required fields for utilizing the bulk send feature?

Specifically, I have a radio button that I am trying to pre-select in a bulk send and all values I've tried do not work. These include:

• TRUE
• True
• true
• X
• x
• Selected
• SELECTED
• selected
• On
• on
• 1
• Yes

• yes

Does OneSpan support parallel and sequential signing in the same ceremony. If so, does it have to be enabled?

From apps.esignlive.com, I invited 5 people back to back. the first one send an email invite to the user, they accepted and got set up.

The remaining 4 users did not receive an email. I've looked at the spam filters, quarantine, everywhere. In MS Exhchange, I ran an email trace and nothing pops up. How can I get these users onboarded?

Hi,  I'm getting an error for invalid email  when I uploaded a bulk file.  I checked the emails and they are correct.  Can you help me with this? 

Hi everyone,

Signer #1 already signed the contract, and waiting for Signer #2 to sign the contract.

However, Signer #2 is no longer in the role and is supposed to assign the Signer #3 (taking over the role of Signer #2) to sign the document.

Right now, Signer #2 open the More Actions, and there is no "Assign to Someone Else" option (only "Decline to Sign" option).

Can someone advise how to handle the issue, please?

Thank you

Hello,

I have a user that is asking about applying an Attestation Seal to documents signed in OneSpan Sign. Is that possible?

Thanks,

Kyle

Hi,

I am looking for download the 'onespan-sign-developer-transaction-export-download-tool', but when I go to the website: https://www.onespan.com/blog/onespan-sign-developer-transaction-export-download-tool

there is nowhere i can download. 

would you please assist? 

Hi,

I found the tool for bulk invite sender tool(https://community.onespan.com/documentation/onespan-sign/codeshare/bulk-invite-sender-tool-java)

but I can't find source code, where can I find it?

thanks,

Cindy

Is there a way to get an email when there is going to be a new release, we have been using onespan for 2 years through our loans origination system and we did not realize there were so many updates happening. 

Hello everyone,

I’m currently experiencing some issues with my core i5 laptop while using OneSpan, and I’m looking for any advice or recommendations.

Details:

• Laptop Specs: Intel Core i5 processor, 8GB RAM, 256GB SSD.
• OneSpan Product: OneSpan Sign (Version 6.3)

The Issues: