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I have a package that was sent out for signing and was completed successfully. The member is now trying to access the documents to review for their records and have input their Q&A incorrectly too many times. When I open my OneSpan Inbox and look into this package, this signer shows as "Locked". There is no option that I can see to unlock this signer. Can someone please advise on what to do so that this user can access his signed documents?
- Read more about How to unlock a signer on a package that is Complete
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