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I have a question on how to install a writeback to defined salesforce fields after completing esign package. I already build a convention, that is working properly and writing back values inside PDF to defined Salesforce fields. If trying the same with given convention by using an created Custom Action, inside the package information on successful writeback is given, but fields inside salesforce object are not updated as expected. Inside URL, option for WriteBack is set to 1 and package is created properly. Can anyone help me, what is missing?

Forums

I just installed OneSpan Sign for Salesforce. I am trying to test out a transaction, but whenever I go to prepare the document I get this error: User does not have EDIT/DELETE access to package. I have a System Administrator profile and I have been assigned to the appropriate permission sets. Is there some setting that I am missing that is causing this issue?

Thanks.

Forums

When we send a Notification to a signer using the Notifications API and the response is "200" or "OK" what does that exactly signify? Does it mean that the email was sent from OneSpan? Or only that the information we sent in the API call matched the record on the OneSpan sign and an email will be attempted to be sent? Would we have a way to know if the email was actually sent successfully? We are working from the Salesforce environment.

Forums

I have been asked to provide a button action (I assume action since we are Lightning Experience) that will allow users to click on record page to create a Package. I see that there is a rather simple way provided to do this, however I am being asked to receive the status back and write it to the object record that the Package was initiated from. Is there any example of a way to do this, any example code etc.? 

Forums

We’re looking to use OneSpan Sign directly in a Salesforce Community (Community Plus licenses) out of the box but it's not working.

We're trying to do it using the method in the "Creating a Transaction from a Custom Action" section of this page: https://community.onespan.com/documentation/onespan-sign/guides/connector-guides/developer/creating-transactions-programmatically and we've given the community user access to all of the OneSpan pages, objects, fields, etc.

Forums

I am trying to set up a Service Rest connection from Pega to One Span.

The Service Rule was provided by One Span in OneSpanSample Ruleset. The Endpoint URL mentioned in the rule is :

http://localhost:XXXX/prweb/PRRestService/OSpan/01-01-01/events

While using the above URL in Event Notification Portal of One Space I get the following error :

ERROR
The callback url has security issues.

How do i solve this issue?