musialj's account

@Duo_Liang Related to this thread, the USPTO EFS-Web will only accept PDF files that are either PDF-A or ISO 19005-1 compliant. When trying to use either the Normal document or the Flattened version, since both are password secured, they are not accepted. Is there some way to get a version of the document directly from eSignLive (via the API) that is compliant with the current USPTO EFS-Web standards? Here's a link to their guidelines: https://www.uspto.gov/patents-application-process/applying-online/efs-web-pdf-guidelines Thank you, John

@duo_liang Can you please confirm that the "Flattened PDF got Password Protected” was corrected in v11.24 as expected? Based on the releases posted in the Trust Center, I see that the CA instances (prod and sandbox) are both listed to be at 11.26. However, the signed PDF that is supposed to be the flattened version still seems to be password secured. Please confirm that the issue was resolved on the eSignLive/OneSpan side so that we can eliminate that as being the source of the problem. Thank you, John

@duo_liang Thank you for replying so quickly. I verified with the development team (actually Masi who is referenced earlier in this thread) that they are using the API to pull the "Flattened" version of the signed PDF... GET /api/packages/{packageId}/documents/{documentId}/pdf?flatten=true We are utilizing the CA sandbox (https://sandbox.e-signlive.ca/) which according to the Trust Center is at v11.26 (https://trust.esignlive.com/trust-center/maintenance-calendar). Checking the properties of the signed PDF file shows that it is still password protected. I have included an attachment showing the security tab and additional details. I would be happy to send you this file if you can provide the details on how I can get it to you directly. Thank you for your help Duo, John

@duo_liang No problem at all, files have been sent. Thank you, John