cnauth's account

Thanks for the reply!  I am logging of your suggestions as options if this ever happens again.  We found out the issue was the sender had decided to edit the document after the first signer signed, so the document was sitting in Draft. We have rolled this out to our enterprise in the last few days to keep our members safe and not have to come into our branches so we are on a steep learning curve.  Thank you so much for your response!!!