MoshiurReza's account

Hello Sam,

Please create a Repository type group named "OSS_User". A user of this group will have access to the integration. Please make sure to add individual user in the group. You can find the details on this in the installation guide at page 4.

Thanks,

Moshiur Reza

Hi Jon,

Thanks for the elaborated description about the issue.

First, we need to fix the connection to the database. Can you please make sure that you have used the encrypted the password using the ContentEncryptor app ?

As the installation is done, you must update the password in this file - “C:\Program Files\Laserfiche\Web Access\Web Files\Config\WebAccessConfig.xml”

To have the OneSpan Sign custom activities in the LF workflow designer, you need to add the custom activities in the tools of the LF WF designer and also need to add the custom activities in the Workflow Administrative window. Please follow the steps from page 9 to 13 in the Installation guide.

You can also find the details of the error message in the windows event viewer under "Windows Logs\Appliaction". The source name is "OneSpanSign"

Please let us know if these does not resolve your issue. 

Thanks,

Moshiur Reza

Hi Jon,

Please let us know if you any other question related to your database connectivity issue.

Thanks,

Moshiur Reza

Hi Jon,

Please send us an email at [email protected] 

We will take it from there.

Thanks,

Moshiur Reza

Hi Jon,

We have your contact. We will contact you asap.

Thanks,

Moshiur Reza