pradeepk's account

Hi Duo,

This is the support ticket number received.

Dear customer,

Thank you for reaching out to OneSpan support. Your OneSpan support request has been accepted via the automated processes in the OneSpan Global Support System. A OneSpan Support representative will be in touch shortly.

As a reminder, your case details are as follows:  

Case number: CS0147688
Subject: URGENT: Onespan error support
Opened by: Guest

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The OneSpan Support team
Email Address: [email protected]

The error message received from onespan below.

We have received the error message from onespan:

"400 - {"code":400,"messageKey":"error.validation.package.incompatibleApprovalsOnTheSameRole","message":"The same role cannot have assigned approvals with signatures and without signatures in the same document."}"

error msg returned from onspan while creating agreement - "400 - {"code":400,"messageKey":"error.validation.package.incompatibleApprovalsOnTheSameRole","message":"The same role can not have assigned approvals with signatures and without signatures in the same document."}"