Upload Document with Text Anchors - 500 error
Thursday, March 23, 2017 at 02:47pmI'm receiving a 500 error when I upload a document to /packages with the following roles and approvals.  Any idea where the error could be coming from?  Here's the request detail:
      
                                    POST https://sandbox.esignlive.com/api/packages
------WebKitFormBoundary7MA4YWxkTrZu0gW
Content-Disposition: form-data; name="file"; filename="eSignLive - test -- 2017-03-23 07_38pm.pdf"
%PDF-1.4 ....  (rest of file removed)
------WebKitFormBoundary7MA4YWxkTrZu0gW
Content-Disposition: form-data; name="payload"
{
  "name": "Please sign this document",
  "type": "PACKAGE",
  "status": "SENT",
  "roles": [
    {
      "id": "signer1",
      "type": "SIGNER",
      "signers": [
        {
          "lastName": "test",
          "firstName": "test",
          "email": "[email protected]"
        }
      ]
    }
  ],
  "documents": [
    {
      "name": "eSignLive - test -- 2017-03-23 07_41pm.pdf",
      "index": 0,
      "id": "document1",
      "extract": true,
      "approvals": [
        {
          "role": "signer1",
          "fields": [
            {
              "type": "SIGNATURE",
              "width": 250,
              "height": 50,
              "extract": true,
              "extractAnchor": {
                "text": "[signature1]",
                "anchorPoint": "BOTTOMRIGHT",
                "index": 0,
                "width": 250,
                "height": 50,
                "leftOffset": 0,
                "topOffset": 0
              }
            }
          ]
        }
      ]
    }
  ]
}
------WebKitFormBoundary7MA4YWxkTrZu0gW--
Response:
{"messageKey":"error.internal.default","message":"Unexpected error. We apologize for any inconvenience this may have caused you, please try again. If the problem persists, please contact our support team.","code":500,"name":"Unhandled Server Error"}
Reply to: Upload Document with Text Anchors - 500 error
Friday, March 24, 2017 at 06:30am{ "roles": [ { "id": "signer1", "type": "SIGNER", "signers": [ { "lastName": "test", "firstName": "test", "email": "[email protected]" } ], "name": "signer1" } ], "name": "Please sign this document", "type": "PACKAGE", "status": "DRAFT", "documents": [ { "name": "eSignLive - test -- 2017-03-23 07_41pm.pdf", "index": 0, "id": "document1", "approvals": [ { "role": "signer1", "fields": [ { "type": "SIGNATURE", "extract": false, "extractAnchor": { "text": "[signature1]", "index": 0, "width": 150, "height": 40, "anchorPoint": "BOTTOMRIGHT", "characterIndex": 0, "leftOffset": 0, "topOffset": -50 }, "left": 0, "subtype": "FULLNAME", "top": 0 } ] } ] } ] }Reply to: Upload Document with Text Anchors - 500 error
Friday, March 24, 2017 at 09:26amReply to: Upload Document with Text Anchors - 500 error
Friday, March 24, 2017 at 09:31amReply to: Upload Document with Text Anchors - 500 error
Monday, March 27, 2017 at 05:21amReply to: Upload Document with Text Anchors - 500 error
Monday, March 27, 2017 at 07:07amReply to: Upload Document with Text Anchors - 500 error
Monday, August 7, 2017 at 05:49am