Upload Document with Text Anchors - 500 error
Thursday, March 23, 2017 at 02:47pmI'm receiving a 500 error when I upload a document to /packages with the following roles and approvals. Any idea where the error could be coming from? Here's the request detail:
POST https://sandbox.esignlive.com/api/packages
------WebKitFormBoundary7MA4YWxkTrZu0gW
Content-Disposition: form-data; name="file"; filename="eSignLive - test -- 2017-03-23 07_38pm.pdf"
%PDF-1.4 .... (rest of file removed)
------WebKitFormBoundary7MA4YWxkTrZu0gW
Content-Disposition: form-data; name="payload"
{
"name": "Please sign this document",
"type": "PACKAGE",
"status": "SENT",
"roles": [
{
"id": "signer1",
"type": "SIGNER",
"signers": [
{
"lastName": "test",
"firstName": "test",
"email": "[email protected]"
}
]
}
],
"documents": [
{
"name": "eSignLive - test -- 2017-03-23 07_41pm.pdf",
"index": 0,
"id": "document1",
"extract": true,
"approvals": [
{
"role": "signer1",
"fields": [
{
"type": "SIGNATURE",
"width": 250,
"height": 50,
"extract": true,
"extractAnchor": {
"text": "[signature1]",
"anchorPoint": "BOTTOMRIGHT",
"index": 0,
"width": 250,
"height": 50,
"leftOffset": 0,
"topOffset": 0
}
}
]
}
]
}
]
}
------WebKitFormBoundary7MA4YWxkTrZu0gW--
Response:
{"messageKey":"error.internal.default","message":"Unexpected error. We apologize for any inconvenience this may have caused you, please try again. If the problem persists, please contact our support team.","code":500,"name":"Unhandled Server Error"}
Reply to: Upload Document with Text Anchors - 500 error
Friday, March 24, 2017 at 06:30am{ "roles": [ { "id": "signer1", "type": "SIGNER", "signers": [ { "lastName": "test", "firstName": "test", "email": "[email protected]" } ], "name": "signer1" } ], "name": "Please sign this document", "type": "PACKAGE", "status": "DRAFT", "documents": [ { "name": "eSignLive - test -- 2017-03-23 07_41pm.pdf", "index": 0, "id": "document1", "approvals": [ { "role": "signer1", "fields": [ { "type": "SIGNATURE", "extract": false, "extractAnchor": { "text": "[signature1]", "index": 0, "width": 150, "height": 40, "anchorPoint": "BOTTOMRIGHT", "characterIndex": 0, "leftOffset": 0, "topOffset": -50 }, "left": 0, "subtype": "FULLNAME", "top": 0 } ] } ] } ] }Reply to: Upload Document with Text Anchors - 500 error
Friday, March 24, 2017 at 09:26amReply to: Upload Document with Text Anchors - 500 error
Friday, March 24, 2017 at 09:31amReply to: Upload Document with Text Anchors - 500 error
Monday, March 27, 2017 at 05:21amReply to: Upload Document with Text Anchors - 500 error
Monday, March 27, 2017 at 07:07amReply to: Upload Document with Text Anchors - 500 error
Monday, August 7, 2017 at 05:49am