sushmakanugu

Error message on viewing document

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Hello, When we are trying to access the document added to the package seeing 'An error occurred' message. PFA. Package: wswbej1SiaHt2RTcj8VSb9V68BQ= Documentlink: https://sandbox.esignlive.com/packages/wswbej1SiaHt2RTcj8VSb9V68BQ=/documents/e2b8ddb0-6b2c-4ef6-a527-1c3b5f72e0f8 Could you please help us out why this is happening? Thanks, Sushma

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Reply to: Error message on viewing document

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Hi Sushma, Are you able to reproduce this issue on another package?
Haris Haidary OneSpan Technical Consultant

Reply to: Error message on viewing document

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Hi Haris, Yes this happened with couple other packages too. PackageId: 8_veDs3NI7DCqlehDVHOfMPQShg= Document: https://sandbox.esignlive.com/packages/8_veDs3NI7DCqlehDVHOfMPQShg=/documents/c03e4da5-4154-47af-b317-7bfa50aae2c1 PackageId: uP2JtBazWPIvNJRnJAWBs6TuIvQ= Document: https://sandbox.esignlive.com/packages/uP2JtBazWPIvNJRnJAWBs6TuIvQ=/documents/8092d3bd-f841-47b7-8008-010ff9503a41 Thanks, Sushma

Reply to: Error message on viewing document

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Hi Sushma, Which signer is getting this error? And how is this signer accessing the package?
Haris Haidary OneSpan Technical Consultant

Reply to: Error message on viewing document

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Hi Haris, FIManager is accessing the package. We are getting the link using .Net SDK with authentication token for that signer. Thanks, Sushma

Reply to: Error message on viewing document

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Can you please share the call that you are doing to get the authentication token and what url you are building with it?
Haris Haidary OneSpan Technical Consultant

Reply to: Error message on viewing document

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authtoken = _eslclient.AuthenticationTokenService.CreateSignerAuthenticationToken(new PackageId(packageId), role); https://sandbox.esignlive.com/auth?signerAuthenticationToken=authtoken&target=https%3a%2f%2fsandbox.esignlive.com%2fpackages%2packageId%3d%2fdocuments%documentid Thanks, Sushma

Reply to: Error message on viewing document

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can you try instead building the following url: https://sandbox.esignlive.com/access?sessionToken={signerToken}
Haris Haidary OneSpan Technical Consultant

Reply to: Error message on viewing document

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Hi Haris, Tried replacing the url and tested. It showed an error transaction not found. Is this change required? If so can we know why? Thanks, Sushma

Reply to: Error message on viewing document

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Can you try this :
EslClient eslClient = new EslClient("api_key", "https://sandbox.esignlive.com/api");

string token = eslClient.AuthenticationTokenService.CreateSignerAuthenticationToken(new PackageId("uP2JtBazWPIvNJRnJAWBs6TuIvQ="), "FIManager");

Debug.WriteLine("https://sandbox.esignlive.com/access?sessionToken=" + token);
Haris Haidary OneSpan Technical Consultant

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